# Desktop Support Technician

**Company**: Leidos
**Location**: Arlington, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $52,000.00 - $94,000.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Arlington-VA/Desktop-Support-Technician_R-00196813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/desktop-support-technician-7540dc54-ac8/

## Description

The Digital Sector at Leidos has a career opportunity for a Desktop Support Technician in support of the Air Force National Capital Region (AFNCR) IT Services program at The Pentagon.

As a Desktop Support Technician, you will serve as the primary face of the organisation, delivering world-class technical support and customer service to military personnel, executive leadership, and civilian staff.

**Primary Responsibilities**:

- Provide direct, onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end-users and executive customers across the Pentagon complex.

- Install, configure, image, test, maintain, and troubleshoot desktop systems, laptops, docking stations, monitors, network printers, scanners, and peripheral equipment in accordance with established Service Level Agreements (SLAs).

- Support the provisioning, issuance, receipt, and Tier-1 troubleshooting of Personal Wireless Communications Systems (PWCS) assets, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.

- Staff the walk-up customer support center, promptly deploying and receiving IT assets with accurate ticket tracking and work order documentation.

- Utilise the Remedy Action Request System (and/or ServiceNow) to log, document, categorise, prioritise, route, track, resolve, and close customer incident tickets and service requests.

- Diagnose and resolve Common Access Card (CAC) authentication, middleware, card reader, and PKI digital certificate issues.

- Manage, update, and troubleshoot client software applications,including Microsoft Office / Microsoft 365 apps, secure DoD-approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software.

- Troubleshoot workstation and device network connectivity, including Layer 1 physical patching (CAT5e/CAT6, single-mode/multi-mode fiber, transceivers/SFP modules), Wi-Fi connectivity issues, IP configuration, and basic switch port/VLAN troubleshooting.

**Basic Qualifications**:

- Requires a High School Diploma or equivalent and a minimum of 5+ years of relevant IT desktop/technical support experience.

- Active DoD Secret security clearance.

- Current CompTIA Security+ CE certification (or equivalent DoD 8140/8570.01-M IAT Level II baseline certification).

- Proven experience troubleshooting Windows operating systems (Windows 10/11 Enterprise), Microsoft 365/Office suite, DoD security baselines, and commercial desktop applications.

- Experience with Active Directory administration, account unlocking, and permissions management.

- Hands-on experience troubleshooting PKI certificates, CAC/Smart Card middleware, and DoD-approved secure VPN solutions.

**Work Environment & Physical Demands**:

- Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs.

- Must be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements.

- 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported.

**Preferred Qualifications**:

- Prior experience supporting IT operations in the National Capital Region (Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling) or within an Air Force Communications Focal Point (CFP) / military command center.

- Experience supporting Personal Wireless Communications Systems (PWCS) asset tracking, property accountability, and user provisioning.

- Experience deploying operating system images using Microsoft Endpoint Configuration Manager (MECM/SCCM) or modern imaging tools.

- Experience supporting mobile device management (MDM) platforms such as Microsoft Intune.

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## Skills

### Required
- Windows operating systems
- Microsoft 365/Office suite
- DoD security baselines
- Active Directory administration
- PKI certificates
- CAC/Smart Card middleware
- DoD-approved secure VPN solutions
- Layer 1 physical cabling
- LAN/WLAN connectivity troubleshooting
- Remedy/ServiceNow

### Nice to have
- Personal Wireless Communications Systems (PWCS)
- Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Microsoft Intune
- mobile device management (MDM) platforms

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Arlington-VA/Desktop-Support-Technician_R-00196813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)