# Operations Manager Payment Services

**Company**: Corp & Inst Banking
**Location**: Ho Chi Minh
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612312822?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_752e18bd-d2a

## Description

Some careers grow faster than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas.

We are currently seeking a high calibre professional to join our team as Operations Manager Payment Services.

**Roles & Responsibilities:**

- Ensure teams deliver in line with demand statements

- Plan and prioritise day-to-day services across teams

- Support implementation of change programmes, including Global Standards, Operational Transformations, and Opex

- Develop and implement Operating Procedures in accordance with the Business Services Operating Model

- Establish targets for teams to meet overall goals in Production Quality, Services Quality, Financial Performance, and Risk & Controls

- Identify opportunities to improve service quality across teams

- Establish goals for Team Leaders and manage their performance

- Coach and develop individual team members and overall development plans

- Recruit team members within agreed headcount plans

- Cascade communication across teams

- Ensure effective use of resources and Production Management tools (iCAT)

- Manage resources to ensure performance levels meet agreed standards

- Ensure effective use of controls to maintain operational risk within agreed limits

**Qualifications & Experience:**

- University degree (BA/BS) required

- Minimum 3 years' experience in operations or a directly related business/function

- Minimum 2 years' experience leading a team

- Clear understanding of multiple operational workflows and associated operational controls

- Proven track record of high-level customer service

- Effective communication and interpersonal skills

- Preferable to have presentation skills, data analysis skills, and/or transformation and project management skills

## Skills

### Required
- operational management
- team leadership
- communication skills
- data analysis

### Nice to have
- presentation skills
- transformation and project management skills

---

Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612312822?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)