# Auto Finance Dealer EDS Sr Unit Manager

**Company**: Capital One
**Location**: Plano, TX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $98,900 - $112,900
**Category**: Finance
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Auto-Finance-Dealer-EDS-Sr-Unit-Manager---Hybrid_R1005497-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/auto-finance-dealer-eds-sr-unit-manager-7520afe2-101/

## Description

As a Sr. Unit Manager at Capital One, you will lead a dynamic front-line team in Revenue Operations who are the face of Capital One for our dealers.

Expertise in automotive SaaS and the broader software-as-a-service landscape is a valuable part of our business, helping support our digital platform goals.

This Sr. Unit Manager will manage, develop, and motivate an internal team of 10 - 15 associates and strive to exceed standards of customer service and experience.

Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One.

### General Responsibilities:

- Accountable for achieving business goals for a team of up to 10-15 associates within the department

- Provide continuous feedback and coaching to improve and maintain high-quality customer experience, effectiveness, and efficiency metrics

- Prepare and deliver monthly performance reviews for direct reports

- Manage business-level metrics to high efficiency standards

- Share in the accountability for a business-level function team (Logistics, quality, innovation, morale)

- Motivate and develop associates and help them achieve their career aspirations

- Maintain high levels of team and individual morale through change and development

- Execute flawless management of projects assigned

- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.

- Develop methods to discover and implement process improvements

- Define and measure performance metrics and clearly communicate to team associates

- Review escalations daily to solve complex issues and address items with delays

- Communicate and collaborate with internal and external partners including area sales managers, dealer success managers, dealer inventory team, dealership website providers, and dealership personnel

- Review reporting on team and individual levels to measure and impact performance

### Location:

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

### Basic Qualifications:

- High School Diploma, GED, or equivalent certification

- At least 3 years of call center operations management experience

- At least 2 years of people leadership experience

- At least 1 year of experience using Microsoft Office or Google Suite

- At least 2 years of auto finance experience

### Preferred Qualifications:

- At least 5 years of experience in people management

- At least 2 years of experience in process or project management

- At least 4 years of auto finance experience

- Bachelor's Degree or military experience

- PMP, Lean, Agile or Six Sigma certification

### Salary Information:

The minimum and maximum full-time annual salaries for this role are listed below, by location.

- Plano, TX: $98,900 - $112,900 for Sr. Unit Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

### Benefits:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- Google Suite
- auto finance
- call center operations management
- people leadership

### Nice to have
- PMP
- Lean
- Agile
- Six Sigma
- process or project management
- Bachelor's Degree
- military experience

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Auto-Finance-Dealer-EDS-Sr-Unit-Manager---Hybrid_R1005497-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)