# Sr. Consultant, Client Success Manager

**Company**: Visa
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $149,800.00 to $240,100.00 USD per year
**Category**: Consulting
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---San-Francisco-CA/Sr-Consultant--Client-Success_REF088772W-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_751123f7-7ac

## Description

The Sr. Consultant, Client Success Manager is a client-facing, individual contributor responsible for owning the holistic post-sale Client Services relationship for a portfolio of Visa clients.

This role will support a variety of crypto partners, which may include crypto exchanges, wallet providers, stablecoin issuers, fintech infrastructure platforms, and banks launching crypto-enabled issuance, acceptance, and remittance solutions.

The role requires a high level of professionalism, technical aptitude, understanding of the crypto ecosystem, leadership, and interpersonal skills to manage relationships with a wide range of internal and external stakeholders.

Responsibilities include:

- Own the end-to-end post-sale Client Services relationship for assigned clients, acting as the primary point of contact for operational engagement and Client Success delivery.

- Oversee the implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Clients toward faster time to value and maximized adoption.

- Enable clients to achieve their operational goals by understanding their business objectives, success metrics, and growth strategies.

- Proactively drive product adoption, geographic expansion, and optimization initiatives across the client portfolio to improve client performance and satisfaction.

- Foster and sustain strong partnerships with internal Account Team members by aligning on account strategy, identifying risks and opportunities, and executing against Client Success Plans.

- Stay current with payment industry trends, Visa solutions, and technologies as well as broader trends impacting crypto, digital assets, and emerging payment ecosystems.

- Partner with cross-functional Visa teams to resolve issues, support launches, and scale crypto solutions post-sale.

- Support periodic operational and business reviews with Clients and internal stakeholders.

- Proactively monitor client health and identify risks or opportunities, taking action to optimize client performance, retention, and long-term growth.

- Advocate for clients through strong operational excellence by driving complex and cross-functional initiatives in support of client goals.

This role is a Hybrid position to be located in our San Francisco, CA office location.

The estimated salary range for this position is $149,800.00 to $240,100.00 USD per year.

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

## Skills

### Required
- payment industry trends
- crypto ecosystem
- client success management
- technical aptitude
- leadership
- interpersonal skills

### Nice to have
- technically proficient in Visa products
- experience supporting API-driven, platform-based, or crypto-native technologies
- in-depth knowledge of the payment industry
- compliance and regulatory environments
- emerging payment models such as crypto and digital assets

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---San-Francisco-CA/Sr-Consultant--Client-Success_REF088772W-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)