# Client Experience & Enablement Specialist

**Company**: Flipp
**Location**: Canada
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $48,000-$50,000 CAD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/flipp/jobs/8279336?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/client-experience-and-enablement-specialist-750f78d3-e85/

## Description

## About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

The Client Experience & Enablement (CXE) Specialist is a highly autonomous, consultative account management and technical execution role responsible for safeguarding Flipp’s premier revenue engines, expanding its global market, and actively driving product monetization.

## What you'll get the opportunity to do:

### Enterprise Portfolio Optimization & Revenue Safeguarding

- Manage complex parent-subsidiary corporate structures, maintaining flawless subject-matter expertise across varying banner rules, distinct weekly content cycles, and unique regional consumer behaviours.

- Proactively re-engineer internal and external workflows to expedite standard 5-day domestic lead times down to a hyper-efficient 1-to-4-day turnaround, enhancing platform agility for enterprise clients.

- Serve as the primary technical deployment partner for high-value clients pioneering new product features, and beta tests.

- Protect and grow accounts generating the top ~80% of corporate revenue through proactive risk identification, intense quality assurance, and aggressive optimization of high-volume weekly content lifecycles.

### High-Velocity Scaling & Global Integration

- Lead the end-to-end technical onboarding lifecycle for all net-new domestic and international retailers forecasted by the New Business team, as well as all AdAdaptive campaigns, driving Flipp’s expansion across North America, Mexico, Brazil, and Colombia.

- Engineer and execute compressed, high-velocity quality assurance workflows to meet ultra-tight international Service Level Agreements (SLAs).

- Act as the ultimate technical escalation point and operational backstop for automated and outsourced workflows spanning hundreds of longtail retail accounts.

### Shared Universal Responsibilities (Revenue, Strategy, & Innovation)

- Proactively identify and flag un-monetized "secondary content" submitted by retailers.

- Design, synthesize, and maintain comprehensive VoC documentation detailing client desires, content structures, and systemic friction points.

- Actively discover and deploy continuous improvement initiatives to streamline proprietary system pipelines, eliminating low-value technical bottlenecks and optimizing resource allocation.

- Interface directly with senior external client champions using precision questioning to uncover underlying business challenges, translating abstract needs into concrete technical deployment strategies.

- Independently investigate, diagnose, and resolve complex frontend system anomalies and data discrepancies.

## What you'll bring to the team:

- 1-3 years of experience coordinating projects

- 1-3 years of experience working with clients/customer service and building relationships

## How We Support You

Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment.

Canada Base Hiring Range: $48,000-$50,000 CAD

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## Skills

### Required
- project coordination
- client management
- customer service

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flipp/jobs/8279336?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)