# Outreach Specialist/Care Coordinator, Manager -  Sonoma County or Orange/San Bernardino County

**Company**: Waymark
**Location**: Sonoma County or Orange/San Bernardino County - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $93,000 - $107,000 (Sonoma County) or $85,000 - $98,000 (Orange/San Bernardino County)
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/waymark/jobs/4713378005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_750754c8-635

## Description

Waymark is seeking an Outreach Specialist/Care Coordinator, Manager to lead their care coordinators in Sonoma, Orange, and San Bernardino Counties.

As the Outreach Specialist/California Care Coordinator, Manager for Waymark, you will lead a team of care coordinators and have individual contributor responsibilities as a Care Coordinator.

Key Responsibilities:

- Provide direct supervision of the day-to-day activities of Care Coordinators in Sonoma, Orange & San Bernardino Counties.

- Participate in daily Care Coordinator tasks, such as patient outreach, patient care coordination, and provider communication.

- Lead and support Care Coordinators with coaching, mentoring, and support to ensure competency and compliance with workflows.

- Work with fellow local lead roles and care team members to ensure seamless execution of cross-team workflows and projects.

- Review data dashboards to manage Care Coordinator performance relative to goals and identify strengths and opportunities.

- Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local Care Coordinators.

- Foster PCP partnerships through communications and meetings.

- Build community partnerships through in-person or virtual meetings at community events.

- Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.

- Foster an inclusive team environment, encouraging open communication, creativity, and knowledge sharing.

Minimum qualifications:

- Deep commitment to improving healthcare for underserved populations.

- History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists, or similar roles.

- Strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.

- Proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.

- Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.

- Experience with healthcare data and/or Electronic Health Records.

Preferred qualifications:

- Bachelor’s degree in health administration, health management, public health, business administration, or related field.

- Long-time resident of one of the 3 identified counties and knowledgeable of MCO and community resources.

- Multilingual skills a plus.

Hiring Range:

- US Employees in Sonoma County: $93,000 - $107,000

- US Employees in Orange/San Bernardino County: $85,000 - $98,000

Benefits:

- Stock Options

- Work-from-Home Stipend

- Medical, Vision, and Dental Coverage

- Life Insurance

- Paid Time Off

- Parental Leave

- Retirement Savings

- Commuter Benefits

- Professional Development Stipend

## Skills

### Required
- Medicaid
- MCOs
- healthcare data
- Electronic Health Records
- Excel
- data analysis
- team management
- patient outreach
- care coordination

### Nice to have
- health administration
- health management
- public health
- business administration
- multilingual skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/waymark/jobs/4713378005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)