# Medical Sales Operations Manager

**Company**: IQVIA
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangkok-Thailand/Account-Mgr-3_R1549434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_74fcd73a-a60

## Description

Direct Medical Sales operations to achieve revenue and contribution targets for an assigned group of customers through project milestones, customer satisfaction, and project extensions.

**Key Responsibilities:**

- Prospect and leverage new business opportunities within specified customers/accounts for CSMO, Medical Solution, PPG, and Government engagement projects.

- Approve actions on human resources matters in consultation with HR and other departments.

- Direct the hiring and selection process for Medical Sales staff, conduct candidate reviews, and participate in interviewing.

- Evaluate current methods and develop office/region-based tools for onboarding training for new staff.

- Ensure staff have proper materials, systems access, and training to complete job responsibilities.

- Deliver various Sales and Health Management Services projects according to set milestones and profitability levels.

- Manage overall financial accountability for projects, ensuring key financial performance milestones are achieved.

- Maintain profitable business and customer loyalty through effective customer interface management.

- Develop long-term relationships with assigned customers to maintain and enhance loyalty.

- Provide support to Business Development to strengthen relationships with existing clients and generate awareness on prospects.

- Create Account/Customer plans, monitor, review, report on, and amend plans as necessary.

- Produce pricing and contractual agreements for assigned customers.

- Provide accurate forecast information regarding new business and existing contracts/projects.

- Develop and roll out new service offerings and capabilities.

- Create and develop standards of call quality within the team.

- Contribute to strategic decision-making and continually seek opportunities to improve or develop the business.

- Ensure reporting of identified Adverse Events in line with prevailing processes and guidelines.

- Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry's Code of Practice.

**Requirements:**

- Bachelor's Degree in Life Science or related field.

- 10 years' medical sales experience, including 4 years' line management experience.

- Equivalent combination of education, training, and experience.

- Good understanding and knowledge of the Pharma Industry, Health Service, and related procedures.

- Good understanding of the wider work of IQVIA.

- Fluency in software operating systems, such as MS Office and customer relationship management systems.

- Advanced management skills.

- Good verbal and written communication skills.

- Planning and financial management skills.

- Interpersonal, organizational, and leadership skills.

- Ability to manage conflicting priorities and multiple, varied projects.

- Ability to establish and maintain effective working relationships with co-workers, managers, and clients.

- Valid driver's license in the state where employed.

## Skills

### Required
- Life Science
- Medical Sales
- Leadership
- Management
- MS Office
- CRM systems
- Pharma Industry
- Health Service

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangkok-Thailand/Account-Mgr-3_R1549434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)