# Microsoft Dynamics Technical Lead - Assistant Vice President

**Company**: iCapital
**Location**: New York, New York
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $120,000 to $160,000
**Category**: Engineering
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/icapitalnetwork/jobs/8659521002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_74f4ab3b-1b2

## Description

iCapital is seeking an experienced, strategic-thinking Dynamics Tech Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise.

Responsibilities:

- Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, partnering closely with the Architect, Product Owner, and QA Lead while contributing hands-on code alongside the team.

- Own code review standards and review changes across plug-ins, client scripts, Power Automate flows, and solution components.

- Define engineering practices for solution layering, source control, branching, environment management, coding standards, templates, and reusable development patterns.

- Own CI/CD pipelines in Azure DevOps, enabling repeatable and governed releases from development through production.

- Deliver enhancements across case management, SLAs, queues, routing, security roles, and other core Dynamics 365 Customer Service capabilities.

- Implement Dynamics 365 Contact Center capabilities, including channel configuration and unified routing.

- Build Copilot Studio agents and Copilot features for service agents and customers, incorporating effective grounding, hand-off, and guardrail design.

- Design and build enterprise integrations with platforms such as ServiceNow, Pega, and Salesforce using APIs, Dataverse, and Power Automate, with appropriate error handling and monitoring.

- Launch secure customer self-service capabilities, including a portal with authentication, role-based access, and data protection suited to a regulated business.

- Deliver a customer-facing chatbot integrated with the self-service portal, case management capabilities, and live agent hand-off.

- Take technical ownership of the platform, including the technical backlog, codebase, solutions, and documentation, as part of the transition from the implementation partner.

- Mentor developers, establish scalable engineering practices, and help shape the in-house engineering function, including proposing additional development hiring as demand grows.

Qualifications:

- Extensive hands-on development experience with Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform

- Strong proficiency in C#, JavaScript, and TypeScript, including experience developing plug-ins, custom APIs, and client-side scripts

- Demonstrated experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business-critical applications

- Experience building enterprise integrations using REST APIs, including exposure to platforms such as ServiceNow, Pega, or Salesforce

- Hands-on experience with Power Automate and CI/CD for Power Platform solutions, including experience with Azure DevOps

- Strong understanding of security roles, authentication, secure access patterns, and data protection requirements for portals and external users

- Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies

- Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, including contact center capabilities and routing

- Experience delivering customer self-service solutions, including Power Pages or other portals and customer-facing chatbots

- Familiar with Azure services, including Functions, Service Bus, API Management, and Microsoft Entra ID

- Experience supporting enterprise platforms in financial services or another regulated industry, including experience transitioning a platform from an implementation partner and building in-house development capabilities

- Clear written and verbal communication skills, with the ability to explain technical decisions and trade-offs to both technical and business audiences

- Microsoft certifications preferred, including Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Dynamics 365 Contact Center AI Engineer Associate (AB-250), Power Platform Developer Associate (AB-400), or Power Platform Solution Architect (PL-600)

Benefits: The base salary range for this role is $120,000 to $160,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

## Skills

### Required
- Microsoft Dynamics 365
- C#
- JavaScript
- TypeScript
- Power Platform
- Azure DevOps
- REST APIs
- ServiceNow
- Pega
- Salesforce
- Copilot Studio
- Dynamics 365 Contact Center
- Omnichannel for Customer Service
- Power Pages
- Azure services

### Nice to have
- Microsoft certifications

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/icapitalnetwork/jobs/8659521002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)