# Vice President, Client Services Go-to-Market Services – North America

**Company**: Visa
**Location**: US - Foster City, CA
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $222,500 to $458,100 USD per year
**Category**: Product Management
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Foster-City-CA/Vice-President--Client-Services-Go-to-Market-Services-North-America_REF089886W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/vice-president-client-services-go-to-market-74c0f034-ce5/

## Description

The Vice President, Client Services Go-to-Market Services – North America (CS NA GTMS) is responsible for ensuring that every Visa product, release, and ecosystem mandate lands cleanly in the North America market and performs reliably for clients post-launch.

This leader owns the Client Services readiness function across Visa’s three business pillars – Consumer Payments, Value-Added Services (VAS), and Commercial & Money Movement Solutions (CMS) – plus Debit / Credit Processing Services (DPS).

The role sits at the intersection of Product, Technology, Risk, Sales, and Regional Client Services. It is the single accountable NA leader for business enhancement release readiness, new product deployment and servicing-model design, the product feedback loop from the field, incident management and sustainable root-cause remediation across clients, servicing-requirements advocacy into Product, product and ecosystem readiness mandates, and pricing deployment readiness.

**Principal Responsibilities / Key Result Areas:**

- **Business Enhancement Release Readiness:** Own the NA Client Services readiness track for every Business Enhancement Release (BER) and VisaNet / platform release across Consumer, VAS, CMS, and DPS.

- **New Product Readiness & Servicing Model Design:** Lead the NA deployment-readiness function for new products across Consumer, VAS, CMS, and DPS, ensuring every product that goes to market has an operational servicing model, SLAs, escalation paths, and tooling in place before first client goes live.

- **Product Feedback Loop (Voice of the Client → Product):** Act as the structured, data-driven voice of the NA client into Product and Technology – aggregating field signals into a prioritized product and defect backlog.

- **Incident Management, Escalation & Sustainable Root-Cause Remediation:** Own the NA incident management framework for product and platform disruptions across all four portfolios – from detection and client communication through resolution, RCA, and sustainable fix.

- **Product Liaison for Servicing Requirements:** Represent Client Services in Product design reviews and PI/sprint planning across Consumer, VAS, CMS, and DPS – ensuring servicing, observability, and client-enablement requirements are treated as first-class product requirements.

- **Product & Ecosystem Readiness Mandates:** Lead NA Client Services readiness for industry and ecosystem mandates – coordinating with Product, Risk, Legal, and Regional CS.

**Qualifications:**

- 12 or more years of work experience with a Bachelor's Degree or at least 10 years of experience with an Advanced Degree.

- Preferred qualifications include 15 or more years of experience with an Advanced Degree, deep working knowledge of the payments-processing stack and ecosystem players, and demonstrated experience owning release readiness, new-product launch readiness, incident / problem management, or pricing deployment at scale.

**Salary Information:** The estimated salary range for this position is $222,500 to $458,100 USD per year.

**Benefits:** Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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## Skills

### Required
- payments processing
- product management
- client services
- incident management

### Nice to have
- release readiness
- new product deployment
- servicing model design
- product feedback loop
- sustainable root-cause remediation

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