# Service Delivery Manager

**Company**: Thomson Reuters
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $74,200 USD - $137,800 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Frisco-Texas/Service-Delivery-Manager--Government_JREQ204700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_74b2e1ac-a5d

## Description

In this opportunity as Service Delivery Manager, you will manage the support and consulting services engagement with assigned clients using C-Track solutions in a production environment, providing stabilization services and ongoing production support.

Key responsibilities include:

- Executing, managing, and delivering on service level agreements with assigned client(s)

- Building and maintaining effective relationships internally and externally

- Balancing client advocacy with business goals to deliver the best value solution for the client(s)

- Being accountable for customer satisfaction within assigned client(s)

- Following up to monitor satisfaction and responding to additional requests or problems quickly

- Developing a strong understanding of product offerings and how they align with customer requirements

- Utilizing best practices to guide service delivery outcomes

- Coordinating with groups who test, validate, and evaluate new applications and functions

- Understanding corporate goals and practices and applying them when resolving problems

- Ensuring operational requirements, standards, and best practices are factored into plans

- Contributing to ongoing refinement and development of operational requirements or standards

- Traveling as needed (10-20%)

The ideal candidate will have:

- A Bachelor's Degree in a related field

- 2+ years of experience in a service delivery management role

- Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts

- Knowledge in key areas of responsibility, such as service delivery management, business process/business operations management, and customer service

- Highly organized with problem-solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills

- Ability to work with virtual teams to successfully deliver service

- Experience with managing technical policies associated with the software development lifecycle

- Excellent written and verbal communication skills

Preferred qualifications include:

- Ability to work Hybrid

We offer a comprehensive benefits package, including:

- Flexibility & Work-Life Balance: Flex My Way, a set of supportive workplace policies designed to help manage personal and professional responsibilities

- Career Development and Growth: Grow My Way programming and skills-first approach

- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headstock app, retirement savings, tuition reimbursement, and employee incentive programs

- Culture: globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more

- Social Impact: opportunities to make an impact in the community with our Social Impact Institute

- Making a Real-World Impact: helping uphold the rule of law, turn the wheels of commerce, and provide trusted, unbiased information to people all over the world

## Skills

### Required
- service delivery management
- business process management
- customer service
- problem-solving
- troubleshooting
- prioritization
- time management
- risk management
- escalation
- analytical skills
- communication skills

### Nice to have
- Hybrid work experience

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Frisco-Texas/Service-Delivery-Manager--Government_JREQ204700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)