# Customer Success

**Company**: Salesforce
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Senior-Solution-Consultant--Global-_JR363100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7483253f-f46

## Description

Salesforce is seeking a Customer Success professional to join their team.

The role involves working with Japanese customers and the Global Delivery Center (GDC) in India to support business transformation using Salesforce.

Key responsibilities include:

- Pairing with senior architects in Japan to understand project tasks and processes

- Translating technical context and requirements for GDC members

- Visual translation of Japanese customer requests into technical specifications

- Utilizing AI tools to accelerate delivery and improve productivity

- Facilitating cultural and nuance adjustments between Japanese and multinational teams

The ideal candidate will have:

- 3-5 years of experience in consulting or IT system development

- Strong understanding of IT project phases and task-level requirements

- Fluency in Japanese and business-level English

- Experience working with AI tools

- Ability to adapt to different cultures and bridge gaps between teams

Benefits include:

- Support for work-life balance

- Opportunities for growth and development

- Access to AI agents to accelerate impact

Salesforce is an equal opportunity employer committed to diversity and inclusion.

## Skills

### Required
- Salesforce
- Japanese
- English
- AI tools
- IT project management

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Senior-Solution-Consultant--Global-_JR363100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)