# Account Manager - Cigna Healthcare

**Company**: Cigna Healthcare
**Location**: Glasgow
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/UK-Glasgow-35-hrs/Account-Manager---Cigna-Healthcare_26011537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_746c74ef-ca8

## Description

We are seeking a highly motivated and commercially minded Account Manager to join our SME Client Management team. This role is ideal for an individual who thrives in a client-facing environment, enjoys building strong relationships, and is passionate about delivering exceptional service while identifying opportunities to grow and strengthen client partnerships.

As an Account Manager you will act as a trusted partner to clients, brokers, and internal stakeholders, ensuring seamless account management, supporting retention strategies, and contributing to business growth initiatives.

The successful candidate will combine strong relationship management skills with commercial awareness, negotiation capabilities, and a proactive approach to problem-solving.

**You'll Be Responsible For:**

- Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.

- Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.

- Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.

- Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.

- Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.

- Support renewal negotiations by gathering market intelligence, analysing account performance, and preparing client recommendations.

- Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.

- Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.

- Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.

- Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.

**What You'll Bring to the Role:**

- Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.

- Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.

- Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.

- Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.

- Highly organised with excellent attention to detail and the ability to manage multiple priorities effectively.

- Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.

- Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.

- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.

- Fluency in an additional language would be beneficial

**Why You'll Love Working Here**

- Competitive salary

- Multicultural and hybrid working environment

- Private Medical Insurance

- Employee Wellbeing Benefits

- Educational Development Program

## Skills

### Required
- account management
- client relationship management
- commercial awareness
- negotiation
- analytical skills
- Microsoft Office applications

### Nice to have
- fluency in an additional language
- experience in insurance, healthcare benefits, or financial services

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/UK-Glasgow-35-hrs/Account-Manager---Cigna-Healthcare_26011537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)