# U.S. Retirement Program Delivery Lead

**Company**: Visa
**Location**: Austin, TX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $109,800.00 to $175,700.00 USD per year
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Austin-TX/Retirement-Program-Manager_REF089712W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7418797d-649

## Description

We are seeking a U.S. Retirement Program Delivery Lead to join our team. This individual-contributor role is primarily responsible for the day-to-day delivery and administration of U.S. retirement programs.

The role partners closely with internal teams and external vendors to support accurate, compliant, and employee-focused plan operations. Responsibilities include plan administration, governance support, financial management, compliance, vendor oversight, issue resolution, communications, and continuous improvement.

Key responsibilities:

- Serve as the operational lead for assigned U.S. retirement programs

- Manage recurring plan administration activities, vendor deliverables, funding and payroll interfaces, reconciliations, reporting, controls, and participant communications

- Partner with Finance, Controllership, Payroll, Legal, HR, HR Technology, Communications, Procurement, and other stakeholders to resolve issues and deliver program requirements

- Monitor vendor performance, service levels, fees, risks, and open issues

- Support plan design changes, annual planning, RFPs, contract reviews, implementations, and other retirement program projects

- Coordinate required audits, compliance testing, regulatory filings, participant notices, and governance activities

- Prepare materials for retirement plan governance committees

- Review program data, operational trends, participant feedback, market practices, and regulatory developments to identify risks and improvement opportunities

- Develop recommendations that improve controls, simplify administration, strengthen the employee experience, and support business objectives

- Research and resolve participant escalations and complex operational issues

- Prepare presentations, financial analyses, dashboards, quarterly updates, and executive-ready recommendations

- Maintain current knowledge of U.S. retirement market practices, regulatory requirements, and industry trends

Requirements:

- 5+ years of relevant work experience with a Bachelor's degree or at least 2 years of work experience with an Advanced degree

- Strong working knowledge of U.S. retirement plan administration, including defined contribution plans, plan operations, governance, compliance, and vendor management

- Knowledge of ERISA, the Internal Revenue Code, Department of Labor and IRS requirements, and emerging retirement legislation

- Strong analytical, financial, risk-assessment, and problem-solving skills

- Excellent project management, process improvement, documentation, and issue-resolution skills

- Strong written and verbal communication skills

Preferred qualifications:

- 6+ years of work experience with a Bachelor's degree or 4+ years of relevant experience with an Advanced Degree

- Experience with Canadian benefits or other financial benefit programs

- Advanced degree or relevant professional certification

Salary: $109,800.00 to $175,700.00 USD per year Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program

## Skills

### Required
- U.S. retirement plan administration
- ERISA
- Internal Revenue Code
- governance
- compliance
- vendor management
- analytical skills
- project management
- communication skills

### Nice to have
- Canadian benefits
- financial benefit programs
- advanced degree
- professional certification

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Austin-TX/Retirement-Program-Manager_REF089712W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)