# Accounts Receivable Collections Analyst

**Company**: Flexport
**Location**: Ho Chi Minh City
**Category**: Finance
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8242629?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_740c01f3-08d

## Description

We are seeking a driven Accounts Receivable Collections Analyst to join our AR Operations department. You will focus on supporting daily operations, setting high standards for exceptional customer service, and managing sensitive external relationships.

**Responsibilities:**

- **Collections & Account Management**

- Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets

- Drive against targets by executing workflows and monitoring metrics daily on assigned accounts

- Work on moderately difficult account assignments requiring judgement and independent recommendations

- Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears

- **Client Relationship Management**

- Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes

- Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism

- Field general AR/AP questions from clients and assist in researching and resolving payment issues

- **Cross-Functional Collaboration**

- Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues

- Partner with the AR Manager to identify opportunities to improve SOPs and processes

- **Finance Operations**

- Support Finance & Accounting month-end close processes and other ad-hoc projects as needed

**Requirements:**

- Strong attention to detail and professional written and verbal communication, with the ability to handle situations tactfully, confidently, and ethically

- A competitive, creative drive to win over customers and internal stakeholders

- Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment

- Goal-oriented, proactive self-starter with excellent organisational skills

- Strong problem-solving, research, and follow-up skills with both external and internal contacts

- Ability to adapt to the rapid changes typical of a start-up environment

- Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations

- German language skills are a plus

## Skills

### Required
- Microsoft Office
- pivot tables
- VLOOKUPs
- data analysis
- problem-solving
- communication
- organisational skills

### Nice to have
- German language

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8242629?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)