# Technical Services Delivery Manager **Company**: GDIT **Location**: Pasadena, CA **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $128,039 - $173,229 **Category**: IT **Industry**: Technology **Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CA-Pasadena/Deputy-Program-Manager_RQ226973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7406c911-619 ## Description GDIT is seeking a Technical Services Delivery Manager to support their NASA Business Area in driving the successful pursuit and execution of key initiatives across their growing NASA portfolio. The Technical Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources. As a Technical Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams, NASA JPL leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership. You will also assist with account management activities for NASA JPL, focusing on business growth, customer relationship management, and high-quality service delivery. **Responsibilities include:** - Stakeholder Engagement and Collaboration: - Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution. - Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed. - Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables. - Act on behalf of the Program Manager when needed and maintain continuity of program execution. - Strategic Leadership: - Assist in executing GDIT’s strategic imperatives focused on NASA JPL standards and the NASA Community. - Apply a Consultant Mindset by helping identify challenges, proposing actionable solutions, and encouraging continuous improvements. - Support customer experience efforts by engaging with users and contributing to value-driven results aligned with customer expectations. - Help lead IT managers, technical leads, vendors and cross-functional teams. - Project and Task Management: - Help develop, maintain, and oversee project schedules to ensure timely delivery of tasks and milestones. - Coordinate and allocate tasks among development and operations team members according to project and contract requirements. - Anticipate and help resolve potential roadblocks, adjusting plans in collaboration with the Program Manager. - Identify technical and organizational risks, develop mitigation plans, and escalate issues appropriately. - Performance and Quality Oversight: - Ensure project deliverables meet required quality standards and comply with regulatory guidelines. - Track program data and assist in reporting metrics, providing insights to enhance performance and efficiency using Configuration Management/Change Control, Risk and Opportunity Management, Earned Value/Cost Management. - Ensure compliance with NASA policies, security requirements, configuration/change management, and program controls. **Required Qualifications:** - Bachelor’s degree and a minimum of five (5) combined years of deputy program or project management experience. - Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs. - Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently. - Proven experience supporting customer relationship management. - Experience mentoring or supporting remote teams, including coordination and performance management activities. - Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training. - Demonstrated experience driving performance excellence and adapting new technologies to improve service delivery. - Ability to obtain and maintain a Public Trust clearance. **Desired Qualifications:** - Experience with ServiceNow. **Benefits:** - Comprehensive benefits and wellness packages - 401K with company match - Competitive pay and paid time off - Full flex work weeks where possible - Paid parental, military, bereavement and jury duty leave - Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance ## Skills ### Required - Data Analysis - People Management - Services Management ### Nice to have - ServiceNow --- Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CA-Pasadena/Deputy-Program-Manager_RQ226973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)