# Operations Administrator **Company**: Howden **Job type**: Permanent **Category**: Operations **Industry**: Insurance **Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Rugby/Operations-Administrator_R0019853-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_73ff226c-c0c ## Description Howden is seeking an Operations Administrator to provide high-quality administrative and operational support to ensure the efficient and effective delivery of services across Howden Risk Advisory. The successful candidate will work closely with colleagues across Operations, Client Services, Business Development, Sales and other internal teams to support client contract fulfilment, maintain service standards and contribute to an efficient and positive client and colleague experience. **Key Accountabilities:** - Provide comprehensive administrative support across the Operations function, ensuring activities are completed accurately, efficiently and within agreed timescales. - Manage operational workflows and allocated tasks, prioritising activities appropriately to support business and client requirements. - Support the delivery of client services by coordinating documentation, information, appointments and other operational requirements. - Maintain a high standard of accuracy and attention to detail across all administrative activities. - Escalate delays, risks, errors or service issues to the appropriate colleague or Operations Manager promptly. - Prepare, review, format and issue client documentation, ensuring accuracy, consistency and adherence to organisational standards. - Ensure documentation and operational activities are completed within agreed SLA timeframes. - Support the fulfilment of client contracts by monitoring deliverables, deadlines and service commitments. - Manage incoming calls, emails and operational enquiries professionally and efficiently. - Act as an effective first point of contact for clients, suppliers and internal colleagues, ensuring enquiries are resolved or directed to the appropriate person. - Log, track and process sales enquiries and leads, ensuring accurate information is captured and in accordance with agreed processes and data-quality requirements. - Maintain accurate and up-to-date client, supplier and operational records across CRM, workflow systems, databases and other business platforms. - Update client portals with relevant information, documentation and status changes. - Identify missing, incomplete or inaccurate information and take appropriate action to resolve discrepancies. - Manage designated Risk Advisory diaries, coordinating meetings, appointments, visits and other operational activities, taking account of client requirements, colleague availability, location, travel and operational priorities. - Process invoices accurately and within agreed timescales. - Maintain accurate bordereaux and financial records to support reporting and reconciliation. - Track payments and other relevant financial information, escalating discrepancies or overdue actions where appropriate and work with relevant colleagues to resolve invoicing or financial administration queries. - Verify insurance premiums and associated information to ensure data has been recorded and processed correctly. - Maintain accurate supplier records, documentation and contact information. - Support the monitoring of supplier activities and agreed service requirements. - Escalate supplier issues, delays or service concerns through the appropriate channels. - Follow established operational policies, procedures and controls to support regulatory, governance and business requirements. - Identify operational errors, risks or process failures and escalate these promptly. - Complete operational checks and quality-control activities as required. - Contribute to the ongoing improvement of operational processes and service delivery. - Identify inefficient, repetitive or manual processes and raise opportunities for improvement or automation. - Participate positively in the implementation of new systems, processes and ways of working. **Success Measures:** - Achievement of agreed individual and team SLAs and KPIs. - Accurate and timely completion of operational activities. - High standards of client documentation and data quality. - Effective management of enquiries and operational workflows. - Accurate invoicing, bordereaux and premium administration. - Successful support of client contract requirements and deliverables. - Compliance with operational processes, policies and controls. - Low levels of avoidable errors and effective resolution of identified issues. - Contribution to process improvements and increased operational efficiency. - Effective collaboration across the Operations team and wider business. - Demonstrating ownership, accountability and a proactive approach to workload. **Skills & Experience:** - Strong administrative and organisational skills, with the ability to manage multiple tasks, priorities and deadlines effectively. - A high level of accuracy when processing information, reviewing documentation, maintaining records and completing financial or system-based activities. - A professional and service-focused approach, with an understanding of the importance of delivering a consistently positive client experience. - Strong written and verbal communication skills, with the ability to communicate confidently and professionally with clients, suppliers and colleagues at all levels. - Confident using Microsoft Office and able to work effectively with CRM, workflow and other business systems whilst displaying willingness and ability to learn new technologies and processes. - Ability to maintain accurate data, records and documentation and understand the importance of data quality and appropriate record keeping. - Ability to organise workload effectively, meet deadlines and adapt priorities in response to changing business requirements. - Able to identify issues, investigate straightforward discrepancies and take appropriate action or escalate where necessary. - A collaborative approach with a willingness to support colleagues and contribute to shared team objectives. - An improvement-focused mindset, with a willingness to challenge inefficient processes constructively and suggest better ways of working. - Understanding that accurate and timely operational administration contributes directly to client satisfaction, contract delivery, financial performance and business growth. **What do we offer in return?** A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: - Our successes have all come from someone brave enough to try something new - We support each other in the small everyday moments and the bigger challenges - We are determined to make a positive difference at work and beyond ## Skills ### Required - Administration & Organisation - Attention to Detail - Client Service - Communication - Systems & Technology - Data & Record Management - Prioritisation & Time Management - Problem Solving - Teamwork - Continuous Improvement - Commercial & Business Awareness --- Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Rugby/Operations-Administrator_R0019853-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)