# Network Operations Center (NOC) Technician II

**Company**: Leidos
**Location**: Scott AFB, IL
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $40,300.00 - $72,850.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Shiloh-IL/Network-Operations-Center--NOC--Technician-II_R-00189445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_73f1fada-c2e

## Description

We are seeking a Network Operations Center (NOC) Technician II to support the Defense Information Systems Agency (DISA)-provided Global Information Grid (GIG) capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The successful candidate will be responsible for assisting with the following duties:

- Create, update, and monitor incident tickets using ServiceNow/ITSM, providing timely situational awareness to leadership and affected communities, and communicating effectively with the O&M team and customers.

- Monitor network events and element management failures 24/7/365, proactively analyzing alarms, correlating fault information, identifying impacts, isolating root causes, and coordinating fault corrections.

- Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service, providing global situational awareness support and updates on outages.

- Restore networks and services to full operation, ensuring compliance with SLAs, verifying service restoration for customer-initiated tickets, and providing 24/7/365 sustainment support for outages and service degradation.

- Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance.

**Basic Qualifications:**

- Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

- Availability: Ability to work in a 24/7 operational environment.

- Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.

- Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

- Network Knowledge: General understanding of network topologies, including both transport and IP.

- Security Clearance: Active Secret security clearance.

**Preferred Qualifications:**

- Experience in a tech control facility or cyber transport operations.

- Familiarity with circuit actions and vendor management.

- Knowledge of IP architecture.

- Experience in a Telco NOC or with inside or outside plant operations.

- Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

- Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.

- Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

**Required Experience:**

- High school and 1-3 years of experience.

**Pay Range:**

$40,300.00 - $72,850.00

## Skills

### Required
- ServiceNow
- ITSM
- network operations
- alarm surveillance
- fault management
- LAN maintenance
- performance management
- routers
- switches
- crypto devices
- DSN/DRSN
- Video Services
- Promina
- CISCO
- Juniper
- MSPP
- DWDM
- Optical Switching

### Nice to have
- CCNA
- CYSA+
- CASP
- CCNP
- JNCIE-ENT
- JNCIA-Junos
- WCNA
- CCIE
- F5 Networks Certified Technical Specialist
- ITILv4
- CCA-N
- CCA-V
- SolarWinds Certified Professional

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Shiloh-IL/Network-Operations-Center--NOC--Technician-II_R-00189445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)