# (Associate) Manager, Quality, New Verticals

**Company**: Wolt
**Location**: Helsinki, Finland
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/8258732?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_73b57cf9-ccd

## Description

## About the Role

As an (Associate) Manager, Quality, New Verticals at Wolt, you'll join the Quality team in New Verticals EMEA. Your focus will be on taking a global view of merchant quality and operational excellence, identifying areas for improvement, and driving initiatives to implement best practices.

## Responsibilities

Day-to-day in this role you'll:

- Act as the point of contact and build feedback loops between merchant-facing teams, product and customer support, helping resolve defects and recurring issues at a global level

- Drive product rollouts across markets, informing and training Account Managers and ensuring merchants are set up for success

- Analyse how things work in practice across regions, spotting and grouping similar issues and feeding those insights back to the right teams

- Lead global and cross-regional initiatives such as occasions and best practices, working with regional heads to improve performance in their markets

- Collaborate with specialists across countries, running initiatives together

- Use data and AI tools to analyse, automate and prototype solutions yourself, rather than waiting on others

## Requirements

- Confident working with data. You can pull, analyse and draw conclusions on your own

- Comfortable using AI tools and prompting to automate work and speed up analysis, while knowing they're a starting point and not a replacement for judgment

- Strong communication skills, with the ability to work with stakeholders from different markets and levels of seniority

- Solid project management skills and a track record of taking initiatives from idea to delivery

- A generalist mindset: you're curious, pick things up quickly and are happy to dig into the details

- A strong sense of ownership and a drive to go beyond what's expected

- Fluent English both written and spoken.

## Benefits

- Global visibility: work on initiatives that impact many markets and collaborate directly with global heads

- A real opportunity to make an impact and shape how we work with merchants worldwide

- A clear growth path. Many people in this role move on to take regional ownership or product ownership

## Skills

### Required
- data analysis
- AI tools
- project management
- communication
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/8258732?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)