# Director of Program Delivery

**Company**: Humana Inc.
**Location**: Remote Indiana
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $150,000 - $206,300 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Indiana/Director--Program-Delivery_R-422550-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_73ad56c9-037

## Description

The Director of Program Delivery leads the successful execution of strategic programs and programs across the organization and assumes back-up responsibilities for the COO operating in the LTSS Program Manager capacity.

**Program Delivery Leadership**

- Develop successful oversight for successful execution and delivery of the IN LTSS Program.

- Align programs and projects in focus with business strategy, operational goals, and leadership priorities.

- Translate strategic goals into applicable roadmaps, milestones, and delivery plans.

- Monitor overall program health, including scope, timeline, budget, risks, dependencies, and benefits realization.

- Guide accountability across teams to ensure commitments are met.

**Project Management Oversight**

- Provide leadership and oversight to individuals managing projects and LTSS program deliverables.

- Establish project management standards, tools, templates, and reporting practices.

- Ensure projects have clear charters, business cases, timelines, owners, milestones, and success measures.

- Review project plans and status updates to identify risks, delays, resource constraints, or scope issues.

- Support prioritization and sequencing of projects across the portfolio.

**Governance and Portfolio Management**

- Maintain IN LTSS program governance structures, including steering committees, executive updates, and decision forums.

- Facilitate regular reviews to assess progress, remove barriers, and make timely decisions.

- Create visibility into portfolio performance through dashboards, scorecards, and executive reporting.

- Ensure priority programs follow appropriate approval, escalation, and change management processes.

- Help leadership evaluate tradeoffs related to priority, capacity, investment, and risk.

**Partner and Executive Communication**

- Serve as an important liaison between executive sponsors, business leaders, project teams, and operational partners.

- Communicate status, risks, decisions, and outcomes.

- Prepare executive-level presentations and updates.

- Set expectations with stakeholders regarding timelines, dependencies, impacts, and required decisions.

- Build relationships across departments to support agreement and adoption.

**Risk, Issue, and Dependency Management**

- Identify issues, and dependencies across projects.

- Ensure mitigation plans are developed.

- Escalate critical risks or decisions to senior leadership when needed.

- Resolve barriers that impact execution.

- Maintain a focus on delivery discipline and operational readiness.

**Resource and Capacity Planning**

- Partner with functional leaders to assess resource needs and capacity constraints.

- Support workforce planning related to program delivery needs.

- Engage the right teams and subject matter experts at the right time.

- Identify gaps in skills, staffing or tools that may affect delivery.

- Recommend adjustments to priorities or timelines based on available capacity.

**Process Improvement and Operational Excellence**

- Identify opportunities to improve program delivery methods, project management, and operational execution.

- Standardize repeatable processes for planning, tracking, reporting, and lessons learned.

- Promote continuous improvement, accountability, and disciplined execution.

- Support change management and adoption of new tools, or ways of working.

- Lead post-implementation reviews to capture outcomes, benefits, and improvement opportunities.

**Team Leadership and Development**

- Lead staff and delivery talent.

- Build a delivery culture focused on ownership, transparency, collaboration, and results.

- Provide performance feedback, mentoring, and professional development support.

- Set clear expectations for delivery teams and for results.

**Required Qualifications**

- Master's degree in business administration or a related field or equivalent experience

- 8 or more years of operational, technical and leadership experience especially in project management

- 5 or more years of experience in health care environment/managed care

- Experienced in planning, execution, change management, partner agreement and risk mitigation practices

- Financial and budget awareness

- Experienced in data-driven decision-making

- Develop executive dashboards demonstrating progress and success of projects and high-level deliverables

- Strong relationship building skills and expertise in influencing areas without direct authority

- Must be passionate about contributing to an organization focused on improving and consumer experiences

- Must reside in Indiana or be commutable to the Indianapolis office periodically as needed

**Preferred Qualifications**

- Project Management Professional or Six Sigma certification a plus

- Strong analytical skills

**Work Arrangements**

- Remote position

- Occasional travel to Humana's offices for training or meetings may be required

**Scheduled Weekly Hours**

- 40

**Pay Range**

- $150,000 - $206,300 per year

**Benefits**

- Medical, dental and vision benefits

- 401(k) retirement savings plan

- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)

- Short-term and long-term disability

- Life insurance

## Skills

### Required
- project management
- leadership
- communication
- risk management
- budgeting
- data analysis
- relationship building

### Nice to have
- Project Management Professional
- Six Sigma certification
- analytical skills

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Source: [Apply at humana.wd5.myworkdayjobs.com](https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Indiana/Director--Program-Delivery_R-422550-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)