# Café Coach - Georgetown

**Company**: Capital One
**Location**: Washington, DC, DC
**Job type**: full-time
**Salary**: $104,500 - $115,500
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Washington-DC/Caf-Coach---Georgetown_R999537-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/caf-coach-georgetown-73829c0a-601/

## Description

As a Café Coach at Capital One, you will empower others and lead high-performing teams in a vibrant, welcoming hub.

In this role, you will act as a trusted mentor and strategist for a team of Café Ambassadors, focusing on building a community and bringing Capital One's mission to life.

**The Perks** We provide a comprehensive benefits package designed to fuel your journey, including:

- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

- Paid Time Off

- Education Assistance

- Matching 401(k) contribution up to 7.5%

- Paid Parental Leave

- Mental Health support

- Back-up Child or Elder Care

- Fit check? Covered. We’ll hook you up with our signature Threads line - our treat

- Custom beverage while working

- And much more!

**What You’ll Actually Do**

- Cultivate "Every Customer, Every Time": Coach your team to measure success by the depth and quality of human connection.

- Lead through Behavioral Coaching: Create a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team.

- Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values.

- Lead with an Owner’s Mindset & Drive Continuous Improvement: Approach the Café with a franchise ownership attitude and a forward-thinking mindset.

- Anchor a Well-Managed Operation: Oversee daily operational routines, safeguard customer privacy, and ensure strict adherence to Capital One’s policies.

- Empower De-escalation & Resourceful Problem-Solving: Coach and empower Café Ambassadors to be strong, independent problem solvers.

- Embrace Digital Innovation & Simplify the Complex: Coach your team on how to help guests easily navigate our mobile and online banking experiences.

- Drive Purposeful Community Impact: Guide your team as they host events and build relationships, ensuring all local engagement aligns seamlessly with Capital One’s established programs and strategic community partnerships.

**Basic Qualifications**

- High School Diploma, GED, or Equivalent Certification

- At least 2 years of Customer, Retail, or Financial Services experience

- At least 1 year of People Management experience or 2 years Retail Bank Experience

**Preferred Qualifications**

- Bachelor's Degree

- 3+ years of Customer, Retail, or Financial Services experience

- 2+ years of People Management experience

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## Skills

### Required
- leadership
- communication
- problem-solving
- customer service

### Nice to have
- bachelor's degree
- people management
- financial services

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Washington-DC/Caf-Coach---Georgetown_R999537-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)