# Customer Success Representative

**Company**: Salesforce
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Technical-Support-Engineer_JR355393?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_737ef1d2-0a3

## Description

We are looking for a Customer Success Representative to join our team at Slack, a subsidiary of Salesforce. As a Customer Success Representative, you will be responsible for providing exceptional customer experiences to our Japanese customers. You will effectively resolve enquiries via Email and Chat in a considerate, accurate, and timely manner. You will also collaborate with the product development and QA teams to test new features and bug fixes and surface meaningful customer feedback.

Responsibilities:

- Effectively resolve enquiries from Japanese customers via Email and Chat

- Compose thoughtful, personalized responses for various customer requests

- Triage incoming requests and spot trends in customer issues

- Identify, reproduce, and document bugs for engineering teams

- Collaborate with product development and QA teams to test new features and bug fixes

- Make active contributions to help achieve team goals and successes

- Contribute to the ongoing learning and success of your team and the company

Requirements:

- Fluency in Japanese (speaking, reading, and writing)

- Business-level proficiency in English

- Previous experience in technical support, desktop support, or a similar role

- Strong knowledge of OAuth, Single Sign On, software development life cycle, and/or network

- Working knowledge of Windows/Linux/Mac OS and mobile device products

- Experience in supporting or selling Slack

- Keen attention to detail and strong problem-solving skills

- Ability to work in a fast-paced environment and prioritize responsibilities

Nice to Have:

- Business-level Korean

- Experience working in a global environment

- Proficiency in Korean

- Working knowledge of APIs

- Coding knowledge in popular programming languages

## Skills

### Required
- Japanese
- English
- Technical Support
- OAuth
- Single Sign On
- Software Development Life Cycle
- Network
- Windows
- Linux
- Mac OS
- Mobile Devices
- Slack
- Korean

### Nice to have
- APIs
- Programming Languages

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Technical-Support-Engineer_JR355393?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)