# Manager, Account Management

**Company**: Flexport
**Location**: Atlanta
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8044167?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_737490ca-ce2

## Description

We're looking for a Manager, Account Management to lead a team of Senior Account Managers supporting large and complex Enterprise Fulfillment clients. This is a player-coach role, where you'll manage a team, escalate client issues, and own commercial outcomes.

## Responsibilities

### Team Leadership & Development

- Directly manage and coach 6–8 Senior Account Managers, each owning a book of Enterprise fulfillment accounts.

- Set clear expectations, run regular 1:1s and team syncs, and build a culture of ownership and proactive client management.

- Develop Senior AMs' skills in strategic account planning, executive presence, and cross-functional influence.

### P&L & Commercial Ownership

- Own the P&L for your team's portfolio of Enterprise accounts , retention, expansion, and margin health.

- Monitor portfolio-level financial health: revenue concentration, at-risk accounts, pricing/contract renewals, and payment consistency.

- Review and approve strategic account plans and quarterly business reviews prepared by Senior AMs.

### Escalation & Operational Ownership

- Serve as the senior escalation point for client-impacting issues , rush receipts, inbound delays, crossdock discrepancies, and carrier or fulfillment exceptions.

- Partner daily with Warehouse Operations, Trade/Compliance, Product, and Support leadership to unblock issues.

### Cross-Functional Partnership

- Act as the primary AM leadership point of contact for Fulfillment Operations, Trade Advisory, Product, and Support leaders on systemic issues.

- Represent Account Management in cross-functional planning for new product launches and process changes.

### Process & Reporting

- Maintain visibility into CRM account records, opportunity pipeline, and renewal timelines across your team's book.

- Build and refine playbooks, SOPs, and training materials to help Senior AMs scale their impact.

## Requirements

- 5+ years of experience in account management, client success, or a client-facing operational role, ideally in logistics, freight forwarding, fulfillment, or supply chain.

- 2+ years of experience directly managing a team of individual contributors.

- Experience owning commercial outcomes for a book of Enterprise-level accounts.

- Comfort operating in details: willing to dig into crossdock ASNs or DIMs discrepancies.

- Strong cross-functional influence and a track record of developing talent.

## Skills

### Required
- account management
- client success
- logistics
- freight forwarding
- fulfillment
- supply chain
- team management
- strategic account planning
- executive presence
- cross-functional influence

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8044167?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)