# Customer Service Specialist OEM Key Accounts

**Company**: FUCHS LUBRICANTS GERMANY GmbH
**Location**: Mannheim, BW
**Category**: Operations
**Industry**: Manufacturing

**Apply**: https://jobs.fuchs.com/job/Mannheim-Customer-Service-Specialist-OEM-Key-Accounts-%28mwd%29-BW-68169/1445967633/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_73561299-198

## Description

We are seeking a Customer Service Specialist OEM Key Accounts to join our team at FUCHS LUBRICANTS GERMANY GmbH in Mannheim.

As a Customer Service Specialist OEM Key Accounts, you will be responsible for supporting the Customer Service Sales Key Accounts (OEM) team and managing a specific portfolio of customers.

Your key tasks will include:

- Handling customer inquiries within the order-to-cash process

- Coordinating with sales teams on operational aspects

- Monitoring payment targets and resolving account discrepancies

- Ensuring delivery reliability and implementing audit-related corrective actions

- Collaborating with internal departments to resolve product-related customer queries

- Supporting departmental projects

To be successful in this role, you will need:

- A bachelor's degree in business studies or a completed commercial apprenticeship, ideally with experience in a similar position

- Excellent communication skills and experience in dealing with customers in day-to-day operations

- Ability to work independently and structured in a team, with high organisational skills

- Quick comprehension, willingness to learn, flexibility, engagement, initiative, and teamwork

- Knowledge of SAP and CRM systems, as well as MS Office 365

- Very good German and English language skills, both written and spoken

In return, we offer:

- A secure future perspective in a dynamic, globally active company

- Salary and benefits package according to the chemical industry's standards, including holiday and Christmas bonuses

- Individual training opportunities and courses

- Company pension scheme, disability insurance, and life-time work account

- Workplace health management, including fitness studio partnerships, action days, and company sports

- Opportunities for work-life balance, including flexible working hours, 30 days of holiday, and release possibilities

- A very good company canteen

FUCHS promotes equal opportunities, and applications from severely disabled individuals are particularly welcome if they have the same qualifications.

## Skills

### Required
- SAP
- CRM systems
- MS Office 365
- Communication skills
- Organisational skills
- Teamwork

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Source: [Apply at jobs.fuchs.com](https://jobs.fuchs.com/job/Mannheim-Customer-Service-Specialist-OEM-Key-Accounts-%28mwd%29-BW-68169/1445967633/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)