# Designated Support Engineer - Spark

**Company**: Databricks
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q18350420

**Apply**: https://job-boards.greenhouse.io/databricks/jobs/8907735002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_73343d22-8e2

## Description

Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement.

In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.

The impact you will have:

- Manage large strategic accounts to provide high-touch support experience

- Project manage all open support cases to expedite support ticket closure

- Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution

- Directly engage on business-impacting situations and ensure recovery of functionality for the customer

- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues

- Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems

- Carry out regular reviews of customer cases to identify trends

- Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders

- Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools

What we look for:

- 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in related areas

- Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications required

- Highly effective with project managing multiple tasks and work streams, driving them to conclusion

- Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment

- Excellent executive presence

- Language Proficiency: professional working proficiency in both Mandarin and English (both written and verbal)

Benefits: At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

## Skills

### Required
- Python
- Java
- Scala
- Distributed Big Data Computing
- Project Management
- Problem-solving
- Communication
- Mandarin
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/databricks/jobs/8907735002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)