# Production Support Engineer | Cloud, DevOps & SRE Graduate Programme

**Company**: mthree
**Location**: Salt Lake City, Utah
**Experience**: entry
**Job type**: full-time
**Salary**: $56,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4589040006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_73311163-877

## Description

Production Support Engineers keep business-critical applications running reliably in live environments.

As part of a global production engineering team, you'll:

- Help support large-scale applications and platforms used by leading organizations around the world.

- Monitor business-critical applications and services to ensure high availability and performance.

- Investigate and resolve production incidents across applications, infrastructure, databases, and cloud environments.

- Analyse logs, alerts, and system metrics to identify root causes and prevent recurring issues.

- Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and resilience.

- Develop automation and scripting solutions to reduce manual effort and improve operational efficiency.

- Support software releases, change management activities, and disaster recovery exercises.

- Participate in incident response and escalation processes during critical outages.

- Contribute to continuous improvement initiatives and technical documentation.

We're looking for curious problem solvers who enjoy technology and want to build a career in engineering, operations, cloud infrastructure, or site reliability.

Ideally you'll have:

- A degree in Computer Science, Engineering, Information Technology, Mathematics, Physics, or another STEM-related discipline.

- A GPA of 2.75 or above.

- A desire to understand, troubleshoot, and improve complex technology systems, with a strong interest in cloud infrastructure, automation, production engineering, DevOps, or Site Reliability Engineering (SRE).

- Foundational Linux or Unix knowledge and a desire to develop strong troubleshooting skills.

- Exposure to programming or scripting languages such as Python, Bash, JavaScript, or similar.

- Basic SQL knowledge and familiarity with relational databases.

- An interest in distributed systems, cloud computing, networking, and modern technology platforms.

- Strong analytical and problem-solving abilities.

- Clear communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.

- A growth mindset, positive attitude, and willingness to learn.

- The right to work without requiring visa sponsorship.

Before joining your client assignment, you'll complete hands-on training designed to prepare you for supporting enterprise-scale applications from day one.

You'll receive industry-focused training before your placement begins, work with global organizations and enterprise-scale technology platforms, gain hands-on experience supporting systems used by thousands or millions of users, develop highly transferable skills in cloud, automation, reliability, and operations, build a strong professional network and receive ongoing career support, and accelerate your growth through real-world engineering experience from day one.

## Skills

### Required
- Linux
- Unix
- Python
- Bash
- JavaScript
- SQL
- Cloud Computing
- Automation
- DevOps
- Site Reliability Engineering

### Nice to have
- Computer Science
- Engineering
- Information Technology
- Mathematics
- Physics
- STEM-related discipline

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4589040006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)