# Account Manager, Enterprise **Company**: Braze **Location**: Sydney **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/braze/jobs/8132272?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7327fbc4-2c8 ## Description At Braze, we're a customer engagement platform that empowers brands to Be Absolutely Engaging™. We're seeking an Account Manager, Enterprise to drive commercial growth and retention across our existing customer base in ANZ. **Job Description** As an Account Manager, Enterprise, you will act as the senior commercial owner of our largest and most complex customers in the region, operating as a strategic partner to the executives who set their engagement agenda. You will orchestrate teams across Braze to convert product adoption into measurable business outcomes, and turn those outcomes into multi-year commercial growth. **Responsibilities** - Own commercial strategy and performance for a portfolio of Braze's largest enterprise customers in ANZ, with full accountability for renewal, expansion and long-term revenue growth - Build and sustain relationships at C-suite and functional leadership level, positioning Braze as a strategic partner - Multi-thread across business units, brands and markets so that coverage holds through stakeholder change and reorganisation - Partner with Customer Success, Solutions Consulting, Services and Partners to run joint account plans and executive business reviews that connect Braze performance to enterprise business outcomes - Lead complex commercial negotiations, including multi-year, multi-product and consumption-based structures, working with Deal Desk, Legal and Finance through formal procurement processes - Build the commercial case for expansion, translating usage data, whitespace mapping and maturity assessment into proposals that stand up to executive and finance scrutiny - Identify and mitigate retention risk early, using account health, adoption signals and stakeholder mapping to protect the base - Achieve and exceed quarterly and annual expansion and retention targets - Maintain accurate renewal and expansion forecasts, with a clear view of deal progression, risk, timing and dependencies - Coordinate Braze executive sponsorship, aligning senior sponsors to the accounts where they carry the most weight - Lead customer meetings virtually and in-person, with regular domestic and occasional international travel **Requirements** - 8+ years of progressive experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth, retention and strategic value for enterprise customers - Minimum 5 years owning complex enterprise relationships end-to-end, including full accountability for renewals, upsell and expansion across multi-product, multi-brand or multi-region portfolios - Experience managing portfolios or individual accounts with annual contract values from 500K to 2M+ - Proven success negotiating multi-year enterprise agreements through procurement, legal and finance, including commercial restructures and consumption-based models - Demonstrated ability to influence at C-suite level, with a clear track record of value-based selling and enterprise account growth - Experience in the Martech, Adtech or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email or content marketing - Strong commercial and financial fluency, with the ability to build ROI and value cases that survive executive scrutiny - Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships and Sales to drive customer outcomes and commercial impact - Exceptional communicator, a confident presenter, persuasive writer and trusted relationship builder with strong verbal, written and numerical fluency - Strong organisational discipline, comfortable holding several complex commercial cycles in motion at once - Self-starter with a high level of accountability, drive and commercial judgement **What We Offer** - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ## Skills ### Required - SaaS sales - account management - strategic value selling - enterprise account growth - commercial negotiation - financial fluency - ROI building - value case building - collaboration - communication - organisational discipline ### Nice to have - Martech - Adtech - CX - CRM - marketing automation - customer analytics - email marketing - content marketing --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8132272?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)