# Senior Partner Operations Manager - APAC - Wise Platform

**Company**: Wise
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000156986442-senior-partner-operations-manager-apac-wise-platform?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-partner-operations-manager-apac-wise-73158eb9-084/

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments’ experience, so partners stay operationally stable and ready to grow.

Your responsibilities will be split into two main areas:

- Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio - working to improve the partnership operations, in close partnership with the Account Management team (who own the commercial relationship).

- Resolving root causes of issues identified: You put that strategy into action day-to-day, working with cross-functional teams across operations, product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth.

Key responsibilities include:

- Co-owning Wise Platform partner revenue retention and operational performance, working closely with the Account Management team and Wise operational teams.

- Leading operational initiatives with internal teams to unblock growth opportunities.

- Addressing operational concerns on the partnership as the final escalation point.

- Proposing solutions for partners looking to improve their operational state.

- Partnering with Account Managers to drive retention targets.

- Using data insights to track performance and implementing initiatives that improve key retention metrics.

- Owning operational success plans and data-driven business reviews.

- Advocating for partner needs by providing feedback to internal teams.

- Optimising internal and external processes using data-driven insights.

- Developing trusted relationships with senior stakeholders at partner organisations.

- Analysing the quality of the servicing provided to partners and their customers.

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## Skills

### Required
- operations experience
- problem-solving capabilities
- data-driven decision-making
- stakeholder management
- technical fluency
- exceptional communication skills
- autonomous and adaptable

### Nice to have
- prior operational experience in payments or banking sector environments
- comprehensive understanding of Correspondent banking products and solutions
- track record of working directly with Tier 1 or Tier 2 banks or large fintechs
- familiarity with regulatory frameworks
- led technical onboarding or implementation projects for complex payment systems

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