# Casualty Specialist

**Company**: Aviva Canada
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $65,000 to $95,000
**Category**: Insurance
**Industry**: Finance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/Intermediate-Senior-Casualty-Specialist---Bodily-Injury-Claims_R-171469-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_730d7be8-725

## Description

We are seeking a Casualty Specialist to handle Bodily Injury (BI) claims in our Protect Claims department. As a Casualty Specialist, you will investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy. You will provide outstanding service to our customers and work in a hybrid environment.

**Key Responsibilities:**

- Interpret and confirm insurance coverage using background knowledge of relevant case law and policy wordings

- Investigate, evaluate, and settle a diverse range of litigated and non-litigated files

- Develop strategies to direct handle files to conclusion and/or teach Independent Adjusters as needed

- Ensure file reserves are set on a timely and accurate basis

- Maintain control over expenses through proactive handling techniques

- Work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost-effective resolution

- Provide excellent customer and partner communication on claim matters

- Clearly document and summarize file activity

- Understand and adhere to Aviva's claim procedures and guidelines

- Provide superior customer service to our clients and partners

**Requirements:**

- 2-10 years of experience handling bodily injury claims

- Strong working knowledge of third-party liability claims

- Mediation, Pre-Trial, and Trial experience

- Excellent interpersonal, written, and oral communication skills

- Superior organizational skills

- Strong analytical, problem-solving, and negotiation skills

- Adaptability, flexibility, willingness to learn, and integrity

- Post-secondary education in a related field

- CIP designation would be an asset

**What You'll Get:**

- Salary band: $65,000 to $95,000

- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

- Hybrid flexible work model

- Outstanding career development opportunities

- Support for professional development education

- Competitive vacation package with the option to purchase 5 extra days off per year

- Employee-driven programs focused on diversity and inclusion

- Corporate wellness programs to support physical and mental health

## Skills

### Required
- insurance coverage interpretation
- claims investigation
- claims evaluation
- negotiation
- problem-solving
- communication
- organizational skills
- analytical skills

### Nice to have
- CIP designation
- mediation
- pre-trial
- trial experience

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/Intermediate-Senior-Casualty-Specialist---Bodily-Injury-Claims_R-171469-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)