# Customer Success Associate

**Company**: Datadog
**Location**: Tokyo, Japan
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/5486716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_72d6bfa2-dd2

## Description

As a Customer Success Associate, you will focus on the long-term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.

You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product.

**What You'll Do:**

- Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers and focus on retention.

- Manage requests from your book of business, such as technical support escalations, billing questions, and documentation/enablement requests to ensure a positive customer experience.

- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.

- Act as an advisor to customers to ensure they're leveraging the solution effectively.

- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.

- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

**Who You Are:**

- Customer-minded, always trying to provide the most value possible.

- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.

- A strong communicator (written and verbal) with excellent attention to detail.

- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.

- 0-2 years of experience in a customer account-facing role and desire to grow a career in Customer Success.

- Passionate about building long-term and lasting relationships.

**Benefits and Growth:**

- Best-in-breed onboarding.

- Sales training in MEDDIC and Command of the Message.

- An inclusive company culture, opportunity to join our Community Guilds.

- Intra-departmental mentor and buddy program for in-house networking.

- Continuous professional development, product training, and career pathing.

- New hire stock equity (RSU) and employee stock purchase plan (ESPP).

- Generous global benefits.

## Skills

### Required
- customer success
- sales
- communication
- account management
- problem-solving

### Nice to have
- MEDDIC
- Command of the Message
- contract negotiation
- pricing objections

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/5486716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)