# Technical Account Manager, German Speaking

**Company**: Stripe
**Location**: Berlin
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7076173?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_72d535f6-5ed

## Description

## Job Overview

As a Technical Account Manager, German Speaking, at Stripe, you will work with the company's largest and most complex users to provide customized, strategic consultations. Your goal will be to help businesses deliver more value to their customers, optimize technical operations, and accelerate their global growth with Stripe.

## Responsibilities

- Provide a Gold Standard Experience to your assigned accounts' key stakeholders

- Work with the wider Operations team to enable Gold Standard Experience across teams interacting directly with users

- Foster long-term user relationships that grow loyalty to Stripe and its products

- Work cross-functionally to provide and implement operational solutions on various subjects, including fraud/disputes, declines, product adoption, and global expansion

- Collaborate with Customer Success and other user-facing teams to support users on Stripe

- Lead user-facing meetings and create user-facing content for long-term solutions

- Contribute to the continued design of this support offering

## Requirements

- Minimum 3 years of experience in enterprise-level client-facing work

- Strong product sense and ability to solve difficult user-related problems

- Strong written and verbal communication skills in English and German

- Ability to lead complex integration conversations and explain API concepts to technical customers

- Familiarity with SQL and ability to build basic queries and modify complex ones

- Strong technical troubleshooting skills and ability to interface with technical teams

- Professional, confident, and collaborative personality

## Preferred Qualifications

- Operations-savvy mindset with the ability to identify and eliminate process friction

- Experience in small to medium-scale project management

- Strong organizational skills and self-starting mindset

- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL

- Experience in the payments industry

- Polish or Ukrainian language expertise (Native or Intermediate)

## Skills

### Required
- client-facing experience
- product sense
- English
- German
- API concepts
- SQL
- technical troubleshooting

### Nice to have
- Postman
- xCode
- Python
- Webhooks
- ETL
- payments industry
- Polish
- Ukrainian

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7076173?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)