# Senior AI Deployment Consultant

**Company**: Fin, part of Salesforce
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8152224?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_72ba5ea7-920

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Senior AI Deployment Consultant, you'll lead large-scale customer deployments, combining project management with technical configuration of the Fin platform.

## Responsibilities

- Own end-to-end deployment programs for large customers, ensuring successful implementation of Fin

- Act as primary point of contact throughout the project

- Hold projects to scope, schedule, and budget, aligning with customer goals and support models

- Lead discovery sessions to understand complex customer requirements and translate them into actionable plans

- Configure the Fin platform, spanning automation, workflows, and analytics

- Partner with Forward Deployed Engineers to solve complex technical hurdles

- Coordinate technical readiness activities, including integrations, data migrations, and security reviews

- Run projects with operational precision, maintaining risk logs and structured reporting

- Partner with Sales, Customer Success, Product, and R&D to shape deployment strategy and feed insights back into the roadmap

- Contribute to the evolution of Deployment Services methodology, templates, and best practices

- Apply AI tooling to delivery work to compress discovery, documentation, and asset creation

## Requirements

- 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies

- Track record of delivering large, complex projects on time and on budget with low escalation rates

- Hands-on technical capability, fluent in APIs, data flows, and integration patterns

- Exceptional communication and relationship-building skills

- Strong judgment under ambiguity, able to prioritize and decide when requirements aren't fully formed

- Daily use of AI tooling in workflow

- Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus

## Skills

### Required
- project management
- technical configuration
- AI tooling
- APIs
- data flows
- integration patterns
- communication
- relationship-building

### Nice to have
- Intercom Helpdesk
- Zendesk
- Salesforce

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8152224?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)