# Director, Account Management

**Company**: Mastercard
**Location**: Port of Spain, Trinidad and Tobago
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Port-of-Spain-Trinidad-and-Tobago/Director--Account-Management_R-294921?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-account-management-729bd915-c26/

## Description

The Director, Account Management is a key leadership role within the Mastercard Direct Services team, responsible for managing and growing a portfolio of strategic customers across Caribbean emerging markets.

The role is accountable for developing and executing long-term customer strategies that deepen Mastercard’s partnerships, expand portfolio share, and accelerate growth through the full breadth of Mastercard’s products, services, and capabilities.

Key Responsibilities:

- Own and deliver against sales, payment volume, market share, and net revenue targets across assigned accounts.

- Develop and execute comprehensive account strategies and annual business plans aligned with customer priorities and Mastercard's market strategy.

- Build and maintain strong relationships with senior customer stakeholders and decision makers, positioning Mastercard as a trusted strategic partner.

- Identify customer needs and translate them into commercial opportunities and customized solutions leveraging Mastercard's products, services, capabilities, and expertise.

- Maintain a strong pipeline of opportunities and drive disciplined pipeline management, forecasting, and execution at the account level.

- Develop compelling customer strategies, value propositions, proposals, and executive-level presentations.

- Analyze customers' businesses through financial modeling, profitability analysis, forecasting, market intelligence, and competitive analysis to identify opportunities for growth.

- Partner with customers to establish business objectives, execute against agreed annual plans, and regularly review progress and performance.

- Lead complex, cross-functional initiatives by coordinating internal partners across Product, Services, Finance, Legal, Marketing, Operations, and other relevant teams.

- Lead commercial negotiations and manage the customer agreement process from strategy through execution.

- Proactively identify and recommend Mastercard solutions that can improve customer economics, increase engagement, and create incremental value for both the customer and Mastercard.

- Maintain a strong understanding of market dynamics, competitive activity, customer priorities, and emerging payment trends to continuously identify new opportunities.

Experience & Qualifications:

- Significant experience managing complex, strategic, or large customer relationships, preferably within payments, financial services, banking, technology, or a related industry.

- Demonstrated success developing and executing sales and account strategies that deliver measurable revenue and business growth.

- Strong knowledge of Mastercard's core products, solutions, services, rules, and broader capabilities, with demonstrated ability to apply them to customer opportunities.

- Proven experience identifying, structuring, and converting new business opportunities while growing existing relationships.

- Experience leading complex customer negotiations and commercial agreements.

- Strong financial and analytical capabilities, including experience with business cases, forecasting, profitability analysis, and commercial decision making.

- Ability to operate effectively across a matrixed organization and influence internal stakeholders to deliver against customer priorities.

- Strong executive presence and communication skills, with the ability to engage credibly with senior customer and internal leadership.

- Demonstrated ability to balance relationship management, strategic thinking, commercial execution, and disciplined delivery.

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## Skills

### Required
- account management
- strategic planning
- relationship building
- financial analysis
- commercial negotiation

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Port-of-Spain-Trinidad-and-Tobago/Director--Account-Management_R-294921?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)