# Help Desk Technician V

**Company**: GDIT
**Location**: Colorado Springs, CO
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $34.00 - $46.00
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CO-Colorado-Springs/Help-Desk-Trainer--TS-SCI-W--POLY_RQ232274-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/help-desk-technician-v-726d61af-f2d/

## Description

Help Desk Technician V

Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Help Desk Technician V, you will help ensure today is safe and tomorrow is smarter.

Responsibilities:

- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

- Responsible for training Help Desk Technicians.

- Plan, implement and maintain an effective, vibrant training curriculum.

- Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting.

- Monitor training employees while they work phones or web tickets.

- Take service desk calls during call surges and times of low staffing or as required by management.

- Analyzes issues and problems systematically, drawing sound conclusions and translating conclusions into timely decisions and actions.

- Maintain communications on knowledge sharing across the organization and participate in orientation and training sessions.

- Collaborate with others in their own unit and across boundaries.

- Willing to seek help as needed. Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.

- Makes things happen; balances "analysis" with "doing".

- Sets high standards for self; Is committed to organizational goals.

Requirements:

- Education: Associates of Arts/Associates of Science

- Required Experience: 8+ years of related experience

- Two certifications are required for the program: Security+ CE or another 8570 Cert and PWS 9.1 cert

Benefits:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

The likely hourly rate for this position is between $34.00 - $46.00.

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## Skills

### Required
- Technical Support
- Training People
- Troubleshooting
- Security+
- PWS 9.1

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CO-Colorado-Springs/Help-Desk-Trainer--TS-SCI-W--POLY_RQ232274-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)