# Collections Analyst

**Company**: HP
**Location**: Tlaquepaque, Jalisco
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/Collections-Analyst_3168476-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_72529e23-ff2

## Description

As a Collections Analyst II within HP's Global Direct Collections organisation, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers.

You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.

This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.

### Responsibilities

- Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.

- Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.

- Analyse aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.

- Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.

- Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.

- Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.

- Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.

- Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.

- Identify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and operational efficiency.

- Utilise reporting and analytical tools to track portfolio performance, prioritise actions, and achieve collection targets.

### Requirements

- Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.

- 2 to 4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or related areas.

- Advanced English communication skills, both written and verbal. Additional languages are a plus.

- Strong analytical and problem-solving skills with the ability to interpret financial data and identify trends.

- Understanding of Accounts Receivable, collections practices, and basic financial principles.

- Excellent communication, negotiation, and stakeholder management skills.

- Ability to influence and collaborate effectively across diverse teams, cultures, and organisational levels.

- Customer-focused mindset with a proactive approach to issue resolution.

- Knowledge of the Quote-to-Cash process is preferred.

- Proficiency in Microsoft Excel and business reporting tools.

### Preferred Qualifications

- Experience managing multinational or strategic customer portfolios.

- Exposure to SAP, Oracle, or other ERP platforms.

- Experience working in a shared services, global business services, or multinational environment.

- Continuous improvement mindset with demonstrated involvement in process enhancement initiatives.

## Skills

### Required
- Accounts Receivable
- collections practices
- financial analysis
- Microsoft Excel
- communication
- negotiation
- stakeholder management

### Nice to have
- SAP
- Oracle
- ERP platforms
- continuous improvement
- process enhancement initiatives

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/Collections-Analyst_3168476-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)