# Senior Account Manager

**Company**: Corp & Inst Banking
**Location**: Gurugram, Haryana
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612593931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-account-manager-7234b6af-315/

## Description

We are currently seeking an experienced professional to join the Global Payment Solutions- Client Services team. As a Senior Account Manager, you will provide strategic direction for consistent delivery of top-quality and market-leading Client Service functions in country to achieve the overall business objective of revenue growth.

Your responsibilities will include:

- Managing client queries and being responsible for retaining the HSBC wallet

- Aligning with the global model and business objectives

- Working with the CS Team leader on client communications, staff training and development, technology implementation, and client surveys

- Contributing to the achievement of strategic direction given by the CS Head for consistent delivery of top-quality and market-leading Client Service functions for regional/global clients

- Ensuring compliance with all applicable laws, regulations, and Global Standards by the CS team

- Supporting the Team Leader GPS Client Services and Country Head of Client Management in driving a culture of long-term, high-quality needs-based solutions for Clients

To be successful in this role, you will need:

- A Bachelor's degree in business or a related field, or equivalent work experience

- Excellent knowledge and experience in managing clients under Transaction Banking

- Front-line customer handling experience

- High commitment to service excellence and client relationship management

- Strong knowledge of back-end Operations processes

- Strong interpersonal, influencing, and communication skills

- Strong relationship-building skills

- Minimum 8-10 years of experience in transaction banking

Additional desirable skills include:

- Experience of working in an International Global Banking environment

- Broad-based knowledge of HSBC Group companies

As an employee, you are required to perform your duties in a professional capacity, exercising independent judgment, discretion, and decision-making authority.

HSBC is committed to building a culture where all employees are valued, respected, and opinions count.

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## Skills

### Required
- Transaction Banking
- Client Relationship Management
- Service Excellence
- Operations Processes
- Interpersonal Skills
- Communication Skills
- Relationship Building

### Nice to have
- International Global Banking
- HSBC Group companies
- AI-enabled tools

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612593931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)