# Customer Retention & Development Manager (CRDM)

**Company**: Expeditors
**Location**: Minato-ku, Tokyo
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000151574152-customer-retention-development-manager-crdm-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-retention-and-development-manager-crdm-72223145-039/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry relies on Expeditors to keep global trade moving. With a focus on professionalism, leadership, and a friendly environment, we foster an innovative approach to logistics centred around customer service.

As a Customer Retention & Development Manager (CRDM), you will build a District Retention Program covering all existing customers in your district. You will work closely with product managers to develop product-level retention programs and facilitate monthly branch retention meetings.

Key responsibilities include:

- Developing and protecting consistent branch and service offerings

- Analysing customer revenue trends and communicating insights proactively

- Ensuring minimum call counts and reviews are completed according to district goals

- Building stronger customer relationships and growing revenue across multiple products and geographies

Requirements:

- Bachelor's degree or equivalent business qualifications

- At least four years of experience with Expeditors or in the industry

- Ability to create and articulate client business plans

- Management skills to organise and coach a team

- Demonstrated customer service skills and interpersonal skills

- Proficiency in Expeditors' operating systems, MS Excel, Visio, and Blueprint

- Fluent in English and Japanese, with native or near-native Japanese communication skills preferred

Benefits include:

- Paid vacation, holiday, and sick time

- Health plan: medical

- Life insurance

- Employee stock purchase plan

- Training and personnel development program

- Growth opportunities within the company

- Employee referral program bonus

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- MS Excel
- Visio
- Blueprint
- English
- Japanese

### Nice to have
- native or near-native Japanese communication skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000151574152-customer-retention-development-manager-crdm-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)