# Quote-to-Cash Specialist **Company**: Salesforce **Location**: Sao Paulo, Brazil **Experience**: mid **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil---Sao-Paulo/Contract-Sales-Operations-Associate-Analyst_JR365961-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7214d6d4-882 ## Description We are seeking a Quote-to-Cash Specialist to join our Finance and Revenue Operations Team. As a Specialist, you will provide outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments. Responsibilities: - Provide Quote-to-Cash support and guidance to Account Executives (AEs) and Renewal Managers to help execute Sales/Renewal transactions. - Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate. - Answer and advise on process & policy questions and effectively communicate requirements to AEs. - Assist Sales Team in quoting, or creating contracts/orders when required. - Partner with internal Pricing, Revenue Recognition, Collections, and Legal teams on deal execution as well as advise on negotiations and any customer satisfaction issues. - Assist AEs in addressing customer satisfaction inquires related to contracts/invoices and product issues, through account research and feedback. - Work with Sales and Collections to assist with deconstruction and resolution of complex billing issues. - Assist with onboarding of new team members. - Apply knowledge, skills and judgment to make difficult decisions and resolve issues. - Possess strong level of Salesforce application expertise. - Actively participate in new process development and process improvement projects, as well as other ad hoc projects. - Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues, making recommendations, and providing guidance. - Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis. - Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base. - Perform calculations as required, related to contract replacement comparisons, credits, and restructures. - Ensure all approval requests have been properly documented in accordance to Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA. Requirements: - 1-2+ years customer order management, sales operations, or sales/customer support experience. - Contract structuring and Commission Calculation experience. Nice to Have: - Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly. - Demonstrated participation in process improvement initiatives and/or project management experience. - Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative. - Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment. - Extreme attention to detail. - Ability to clearly articulate case resolutions and actions required by Account Executives. - Able to use Microsoft suite of tools effectively. - Salesforce CRM experience a plus. ## Skills ### Required - Salesforce - Microsoft Office - Contract structuring - Commission Calculation ### Nice to have - Process improvement - Project management - Salesforce CRM --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil---Sao-Paulo/Contract-Sales-Operations-Associate-Analyst_JR365961-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)