# Project Manager

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kuala-Lumpur-Malaysia/Customer-Project-Manager_2023198?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7213ee8a-48f

## Description

We are seeking a Project Manager to join our Global Enterprise (GES) Customer Experience (CX) team at Cisco. As a Project Manager, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale.

**Responsibilities**

- Act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions

- Institutionalize next-generation project management methodologies, fostering a culture of AI-fluency and innovation under Cisco's PMO framework

- Drive predictive delivery by leveraging AI-driven insights to proactively manage project lifecycles, identifying and mitigating risks before they impact any constraints

- Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation

- Present service business value to customers, influencing their assessment, planning, and management of critical projects

- Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success

- Manage large and complex infrastructure projects within an account or group of accounts

- Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres

- Develop and present proposals and final agreements to customers and internal stakeholders

- Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting

- Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines

- Influence customers in the assessment, planning, and management of related projects

- Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency

**Minimum Qualifications**

- Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)

- Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years

- Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations

- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence

- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals

- Proficiency in spoken Mandarin is required to engage directly with Mandarin-speaking customers and stakeholders and across regional accounts

- Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements

## Skills

### Required
- Project Management
- AI-assisted project management
- Microsoft Project Plan
- Microsoft Excel
- JIRA
- Confluence
- Mandarin

### Nice to have
- Agile/Scrum
- IT Infrastructure
- Migrations
- Networking
- Data Centre
- Security
- Collaboration
- AI-assisted project management tools
- prompt engineering techniques
- program-level financial management

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kuala-Lumpur-Malaysia/Customer-Project-Manager_2023198?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)