# Customer Success Manager (Cross Border China)

**Company**: Stripe
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8355371?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-cross-border-china-720df118-a58/

## Description

Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

As a Customer Success Manager, you will become a trusted advisor to customers, deeply understanding their business and needs, and helping them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives, and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions.

## Responsibilities

- Lead the post-sale engagement, retention, and growth of customers in the China region, in partnership with the Account Executive

- Support expansion of accounts, identifying opportunities, driving business outcomes, ensuring customers are successful in partnership with the account team

- Build and foster relationships with senior executives in business, product, engineering, finance, and IT, in partnership with the Account Executive and team

- Evangelize Stripe customer success stories and customer success systems and processes

- Articulate and drive customer use cases, customer value, and expansion while maintaining trusted customer advisor status

- Serve as a trusted payments and commerce advisor to customers, educating them on the use and benefits of Stripe products and industry

- Perform quarterly business reviews with the account team to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, and more

- Advocate for customers to internal stakeholders, sharing customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales

- Drive overall account health, including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

## Requirements

- 4+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations across China, preferably working with a technical product

- High proficiency in English and Chinese

- Sophisticated business sense and understanding of underlying drivers and strategy of user’s businesses

- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

- Strong analytical skills and operating rigor

- Strong executive presence and presentation skills

- History of success as a consultant, pre-sales, technical account management, or equivalent

- Proven track record of achieving targets and goals

- Track record of managing complex projects and/or programs

- Experience handling difficult customers or situations

- Willingness to tackle challenges independently and work within a team environment

- Ability to navigate data and people to find answers

- Capability to work well with a wide range of people, both internally and externally

- Motivation and flexibility to work well in a high-growth environment

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## Skills

### Required
- English
- Chinese
- Client-facing
- Customer Success
- Technical Product
- Business Strategy
- Analytical Skills
- Executive Presence
- Project Management

### Nice to have
- Experience working within a high-growth technology company
- Experience with consumption-based businesses

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8355371?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)