# Associate, Studio Experience

**Company**: Peloton
**Location**: New York, New York
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: $21-$21 USD
**Category**: Hospitality

**Apply**: https://job-boards.greenhouse.io/peloton/jobs/8238038?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/associate-studio-experience-71fff799-e25/

## Description

Peloton Studios delivers highly engaging subscription content and world-class member classes, events, and activations. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios.

**Your Daily Impact at Peloton**

- Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio.

- Appropriately address member feedback and queries in person or via email with a professional and friendly demeanor.

- Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues.

- Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.

- Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and on the day of class by managing day-of standby and waitlists.

- Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation.

- Provide studio tours to members participating in live class experiences.

- Create and prepare swag bags and assist with surprise and delight moments.

- Assist in post-class meet and greets; taking, uploading, and sending photos to guests and members.

- Celebrate member moments such as birthdays or milestones.

- Become proficient in all systems across our reservation system, email provider, SMS, G-Suite, Slack.

- Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.

- Work cohesively with other studio departments to ensure a streamlined production experience.

- Maintain product knowledge and keep updated about the brand.

- Be flexible to support in any additional studio activations or duties outside of our member class offering.

**You Bring to Peloton**

- Must have experience in the customer service/hospitality industry.

- Preferably interested in health, fitness, and/or sports.

- Must be reliable, professional, energetic, friendly, and computer literate.

- Must be friendly and outgoing.

- Ability to effectively communicate in person, via email, and via phone.

- Must have a friendly and professional phone and email etiquette.

- Must have excellent communication skills.

- Able to prioritize and multi-task within a fast-paced environment.

- Must be willing to initiate tasks and perform duties without direction.

- Must have outstanding customer service and problem-solving skills.

- Must have a positive, can-do mentality.

- Ability to work in a fast-paced environment.

- Ability to work a flexible schedule that includes weekends, holidays, early mornings, and late evenings.

- Peloton Studios requires at minimum 3 days of availability for part-time employees, including Friday, Saturday, and Sunday.

**Benefits**

- Medical, dental, and vision insurance.

- Generous paid time off policy.

- Short-term and long-term disability.

- Access to mental health services.

- 401k, tuition reimbursement, and student loan paydown plans.

- Employee Stock Purchase Plan.

- Fertility and adoption support and up to 18 weeks of paid parental leave.

- Child care and family care discounts.

- Free access to Peloton Digital App and apparel and product discounts.

- Commuter benefits and Citi Bike Discount.

- Pet insurance and more.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- communication
- problem-solving
- TeamUp
- email
- SMS
- G-Suite
- Slack

### Nice to have
- health
- fitness
- sports

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/peloton/jobs/8238038?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)