# Principal Associate, Sentry Shift Supervisor

**Company**: Capital One
**Location**: McLean, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $108,900 - $124,300
**Category**: Security
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Principal-Associate--Sentry-Shift-Supervisor-Global-Security-Operations-Center_R1005147-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_71adf9ff-0d0

## Description

We are seeking a Principal Associate, Sentry Shift Supervisor to join our Global Security Operations Center team. As a Sentry Supervisor, you will play a key role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. You will lead a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification.

**Key Responsibilities:**

- Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers

- Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers

- Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises

- Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners

- Continuously look for ways to simplify and improve processes and escalate process gaps

- Keep abreast of current and emerging threats and trends across the Capital One footprint

- Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls

- Support project managers on new install and projects involving security monitoring, including testing of the systems

- Support investigations of critical incidents across the Capital One footprint as directed

- May proxy for the Sentry manager or support other shifts

- May lead cross-team initiatives or participate in wider team workstreams

- Other administrative tasks as deemed necessary by Sentry manager

**Requirements:**

- High School Diploma, GED, or equivalent certification

- At least 2 years of experience managing people in an emergency or security operations center, crisis or call center setting

- At least 1 year of experience with Google for Business suite applications

- At least 1 year of people leadership experience

- At least 1 year of customer service experience

**Preferred Qualifications:**

- Bachelor’s degree, military experience

- At least 3 years of experience managing people in an emergency or security operations center, crisis or call center setting

- At least 1 year of experience with security technology systems and emergency communication operations

- At least 1 year of experience in intelligence gathering, assessment and reporting

**Salary:** $108,900 - $124,300 per year

**Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Google for Business suite applications
- people leadership
- customer service
- emergency response
- security operations

### Nice to have
- security technology systems
- emergency communication operations
- intelligence gathering
- assessment and reporting

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Principal-Associate--Sentry-Shift-Supervisor-Global-Security-Operations-Center_R1005147-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)