# Supervisor, Patient Access – Regionalized Scheduling

**Company**: PT Solutions
**Location**: Lenexa, Kansas
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $42,000-45,000/Year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS18939EXTERNALENUS/Supervisor-Patient-Access-Regionalized-Scheduling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/supervisor-patient-access-regionalized-scheduling-71ac4d89-a75/

## Description

The Supervisor, Patient Access – Regionalized Scheduling oversees scheduling operations across a defined geographic area. This leader ensures consistent execution of scheduling workflows, template management, and a best-in-class patient experience.

**Essential Functions**

**Leadership & Team Management**

- Manage the hiring, staffing, training, scheduling, and performance of scheduling staff within the district.

- Conduct regular check-ins, performance evaluations, and skill development plans to lead, coach, and develop district scheduling teams.

- Cascade regional-level goals and ensure alignment with organisational KPIs.

- Foster a culture of accountability, collaboration, and patient-first service.

**Operational Oversight**

- Oversee day-to-day scheduling operations, including appointment booking, template management, and adherence to standardised workflows across all clinics in the district.

- Ensure consistent execution of scripts, scheduling protocols, and documentation requirements.

- Monitor district compliance with scheduling accuracy, service level agreements, and productivity standards.

- Partner with regional leaders to support the resolution of operational gaps.

- Conduct regular call and scheduling audits to ensure performance standards are met.

**Operational Contributions**

- Provide exception-based support during call surges or staffing issues.

**Patient Experience & Satisfaction**

- Ensure all scheduling interactions reflect a patient-centred philosophy and deliver a warm, accurate, and proactive experience.

- Review patient complaints, delays, and feedback to drive improvements and close service gaps.

- Partner with clinic operations to remove obstacles impacting timely scheduling and patient readiness.

- Serve as an escalation point between patient and leaders to address complaints or concerns brought to the team's attention.

**Process Improvement & Compliance**

- Track and report district KPIs including call volumes, wait times, scheduling completion rates, and template utilisation.

- Utilise data to identify trends, workflow issues, and opportunities to increase efficiency and minimise delays.

- Support implementation of best practices originating from enterprise, division, or regional pilots.

- Ensure compliance with privacy regulations, payer requirements, and internal quality standards.

**Collaboration & Reporting**

- Partner with clinic managers, regional access manager, regional clinical operations, and centralised access teams to ensure seamless coordination of scheduling activities.

- Serve as the primary operational link between scheduling staff and regional operations and access managers.

**Training and Development**

- Deliver training, onboarding, and ongoing competency development for scheduling staff.

- Reinforce workflow standardisation, documentation accuracy, and patient communication excellence.

- Identify skill gaps and collaborate with enterprise training teams when needed.

- Maintain updated documents for team reference and tools to support productivity and performance.

**Strategic and Administrative Duties**

- Support district workforce planning, staffing models, and coverage for scheduling roles.

- Provide regular status updates, performance summaries, and improvement plans to the Regional Manager.

- Support local change management as new tools, processes, and technologies are deployed.

**Schedule**

- Full Time: availability within 7am-7pm M-F

**Compensation** Pay Range: $42,000-45,000/Year

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## Skills

### Required
- scheduling protocols
- template management
- call centre workflows
- Epic or similar EMR platforms
- interpersonal communication
- analytical skills
- problem-solving skills

### Nice to have
- medical office or call centre supervisory experience

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS18939EXTERNALENUS/Supervisor-Patient-Access-Regionalized-Scheduling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)