# Field Implementation Technician I

**Company**: Toast
**Location**: Greater Toronto Area
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $54,000-$86,000 CAD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8386399?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/field-implementation-technician-i-71946651-672/

## Description

This is a fully remote bilingual French implementation opportunity that will require extensive traveling within the Greater Toronto Area. A personal vehicle is required for this role for short notice onsite visits.

As a Field Implementation Technician I, you will be involved in working with Toast's restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful.

Responsibilities:

- Learn the Toast POS system and become a product expert.

- Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.

- Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant thrive.

- Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.

- Maintain and document implementation plans and network diagrams.

- Test / troubleshoot unknown networking problems.

- Terminate Ethernet cables if needed.

Requirements:

- Bilingual in French is required.

- Excellent communication skills and ability to present in front of customers.

- Demonstrates attention to detail and strong organization skills.

- Ability to problem solve/troubleshoot in a timely manner.

- Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.

- Flexibility with hours and the ability to work early mornings and nights.

- Weekend hours could also be required on an ad-hoc basis depending on customer needs.

Breakdown of responsibilities:

- Implementation (75%): on-site or remote point of contact for customers, installation of hardware and networking equipment, training owners and staff.

- Internal best practices documentation and enablement (10%): documenting country-specific best practices and training new FITs.

- Post Live Relationship Management (15%): ensuring smooth transition to post-onboarding phase, remote Go-live support, troubleshooting problems.

What will help you stand out:

- Networking knowledge is a plus!

- 1-3 years of restaurant industry experience is highly desired.

Our Total Rewards Philosophy: We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Pay Range: $54,000-$86,000 CAD

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- French
- Toast POS system
- installation and configuration of hardware and networking devices
- problem solving
- troubleshooting
- communication skills

### Nice to have
- networking knowledge
- restaurant industry experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8386399?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)