# Customer Experience Customer Success Specialist

**Company**: Cisco
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Berlin-Germany/Customer-Experience-Customer-Success-Specialist_2024622?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_716a4fd3-5d4

## Description

We are Cisco’s Customer Experience (CX) team, and we are at the forefront of driving digital transformation!

As our Customer Success Specialist (CSS), you will partner with us to ensure seamless software adoption, rapid value realization, and sustainable business growth!

**Your Impact**

By harnessing AI driven insights and a deep technical understanding of customer environments, you will tailor impactful adoption strategies that unlock the full power of Cisco architectures.

**What You'll Do**

- Drive Strategic Adoption Journeys: Lead complex, high-impact adoption strategies across enterprise customer segments, using AI analytics to guide planning and accelerate lifecycle delivery.

- Orchestrate Technical Adoption Planning (TAP): Coordinate TAP execution across cross-functional teams, integrating technical achievements with broader account strategies, renewal motions, and business expansion goals.

- Deliver High-Impact Enablement & Reviews: Facilitate executive briefings, architecture-specific workshops, and scaled 1:many Insight Series that empower customer teams and measure tangible business outcomes.

- De-Risk Deployments with Advanced Telemetry & Labs: Integrate advanced telemetry and AI models, crafting multi-domain validation labs to detail 'known-good' patterns and dynamically resolve complex blockers.

- Evangelize & Partner Across Cisco: Translate field signals into product improvements in direct collaboration with Product Engineering, while partnering with Sales, CXMs, and CSMs to elevate customer success.

- Lead & Mentor: Collaborate across regional and global teams, mentoring technical talent and crafting the future of our CSS community.

**Minimum Qualifications:**

- Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering or related field.

- Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to Data Center domain.

- Practical experience in configuring, supporting and troubleshooting data center networks, working with Data Center Network design and deployment.

- Deep hands-on expertise in modern data center infrastructure, including core networking protocols (such as BGP, QoS, and switching) combined with practical experience in a variety of data center technologies.

**Preferred Qualifications:**

- Experience with automation practices such as Infrastructure as code, CI/CD pipelines.

- Experience across data center operational domains, such as management and visibility tools or open-source monitoring.

- Understanding and experience with public cloud providers and integration with on-premises infrastructure.

- Expert level certifications such as CCIE in Data Center/Routing and switching or CCDE and industry equivalents.

## Skills

### Required
- Computer Science
- Computer Engineering
- Electrical Engineering
- Data Center
- BGP
- QoS
- switching
- Data Center Network design
- deployment
- virtualization
- container platforms

### Nice to have
- automation practices
- Infrastructure as code
- CI/CD pipelines
- data center operational domains
- management and visibility tools
- open-source monitoring
- public cloud providers
- CCIE
- CCDE

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Berlin-Germany/Customer-Experience-Customer-Success-Specialist_2024622?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)