# Manager, eCommerce Operations

**Company**: GSK
**Location**: Philadelphia, Pennsylvania
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---Pennsylvania---Philadelphia/Manager--eCommerce-Operations_447988-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-ecommerce-operations-714d8281-b83/

## Description

The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio and customer contract information on behalf of US HCPs, wholesalers, and distributors.

The individual has the unique opportunity to be the operational leader within an eCommerce team that oversees GSK's sophisticated, direct-sales channel focused on access, growth, and an exceptional customer experience.

The Manager, eCommerce Operations is accountable for end-to-end operational excellence of GSK's premier eCommerce payment platforms that support ordering and payments for US vaccine customers.

**Key Responsibilities:**

- Oversight and leadership of eCommerce Operations, inclusive of: Channel Compliance, eCommerce Production Support, Platform Testing, Reporting and Data Analytics, Ticket Management, Matrix Support, and eCommerce Vendor Management.

- Proactively understand eCommerce, Business Partner, and Market Access strategies and provide insight into eCommerce operations.

- Engage Tech and Business stakeholders to ensure eCommerce operations are successfully achieved and Channel KPI's are met.

- Engage with Channel and Tech stakeholders to understand and troubleshoot eCommerce issues spanning eCommerce platforms, GSK systems, and vendor solutions.

- Participate in Agile sprint cycles and ensure eCommerce tactics are executed.

- Actively participate in Business Case Document reviews to provide assurance of operations that balance Brand and Trade Strategy evolutions.

- Monitor and track issues and understand how/when to escalate to line management.

- Support ad hoc data analytics requests and own eCommerce Power BI dashboards.

**Basic Qualifications:**

- Bachelor's degree in information technology (IT), Finance, Business, or a related field.

- 5+ years of experience in SAP Hybris systems management.

- Experience utilizing Microsoft data and analytics tools, including Azure and Power BI.

**Benefits:**

- Comprehensive benefits program, including various employee benefits (visit GSK US Benefits Summary for more information).

**Work Arrangements:**

- Hybrid based in the United States, with a combination of remote and office work.

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## Skills

### Required
- Agile Methodology
- Customer Feedback Management
- Data Governance
- Data Visualization
- Feature Prioritization
- Platform Development
- Product Design
- Product Development
- Product Lifecycle Management (PLM)
- Product Roadmapping
- Usability Testing
- User Experience (UX)
- User Experience (UX) Design
- User Needs Analysis
- SAP Hybris
- Microsoft Azure
- Power BI
- SQL

### Nice to have
- Masters in IT or Finance
- Experience using Microsoft Excel, Word, and Access
- Experience collaborating with cross-functional teams
- Deep knowledge and functional capabilities of operating in SAP/Hybris
- Experience with Databricks
- Demonstrated strength in systems testing and test support operations
- Capable of expertly and expeditiously triaging tickets
- Knowledge of the US Vaccine market
- Experience partnering with Business and Tech colleagues
- Experience managing vendors and/or leading large technical project workstreams

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