# Technical Support Engineer - Developer Platform

**Company**: Cloudflare
**Location**: Lisbon
**Work arrangement**: hybrid
**Salary**: €37,000-51,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8245501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7125953f-5db

## Description

## About the Role:

Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

### Responsibilities:

- You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.

- You will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

- You will interact with customers and help them resolve technical issues.

### Requirements:

- Familiarity with Developer Platform products

- Previous experience working as part of a team in a customer-facing role

- Experience solving HTTP, DNS and other networking-related problems

- Experience with a common web development language (for example, Javascript)

- Understanding of how the Internet works

- Experience working in a support role where you resolved tickets

- Comfortable communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings)

- Motivated self-starter always looking to expand your existing skill set

### Nice to Have:

- Fluency in German, Japanese, French, Spanish, Portuguese or Mandarin

- Familiarity with Cloudflare and having a site actively using our platform

- Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)

- Familiarity with Nginx, Apache, IIS or any other web servers

- Commitment to gaining a deeper understanding of DNS / CDN - Cache / SSL / Cloudflare Workers

- Experience with PostgreSQL, MySQL, MS SQL or other database servers

- Experience with Cloudflare Workers and/or JavaScript

- Experience with Video encoding and streaming solutions

## Compensation:

- Estimated annual salary of €37,000-51,000 for Portugal-based hires

- Eligible to participate in Cloudflare's equity plan

## Skills

### Required
- Developer Platform products
- customer-facing experience
- HTTP
- DNS
- networking
- Javascript
- Internet technologies
- support experience

### Nice to have
- German
- Japanese
- French
- Spanish
- Portuguese
- Mandarin
- Cloudflare
- command line tools
- Nginx
- Apache
- IIS
- PostgreSQL
- MySQL
- MS SQL
- Cloudflare Workers
- Video encoding and streaming solutions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8245501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)