# Lead Product Manager for MSP & Partner Platforms

**Company**: Cisco
**Location**: San Jose, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $194,600.00 - $285,700.00
**Category**: Product Management
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Engineering-Product-Manager_2029628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/lead-product-manager-for-msp-and-partner-platforms-711ffccf-800/

## Description

The Lead Product Manager for MSP & Partner Platforms will be responsible for the end-to-end product direction, roadmap, and agentic AI strategy for Cisco Cloud Control's MSP ecosystem.

Responsibilities:

- Define the MSP Operating Paradigm: Own product strategy for Managed Service Providers,partner organizations that remotely deploy, monitor, and lead complex IT, networking, and security operations across hundreds or thousands of distinct customer tenant accounts.

- Drive Agentic AI & Autonomous Operations for MSPs: Architect how generative AI and autonomous agentic workflows in Cloud Control empower MSPs to automate multi-tenant policy deployment, cross-customer root-cause analysis, intelligent anomaly detection, and automated ticket remediation at planetary scale.

- High-Touch Partner & Executive Leadership: Maintain high-touch relationships with MSP C-suite and technical leadership, leading roadmap reviews, early access beta programs, and executive advisory sessions in close alignment with Cisco partner sales.

- Multi-Tenant Platform & Lifecycle Governance: Own core platform requirements for multi-tenant organization hierarchies, delegated administrator permissions, granular RBAC, co-management models, and streamlined customer onboarding and transfers.

- Commercial & API-First Ecosystem Integration: Champion API-first architectures to integrate Cloud Control seamlessly with industry-standard PSA and RMM platforms while defining usage-based billing, licensing, and entitlement workflows.

- Measure Partner Adoption & Business Impact: Use product telemetry and data instrumentation to analyze partner friction, unblocking scalability and operational efficiency for partners leading thousands of customer networks.

Minimum Qualifications:

- Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience, or equivalent related work experience.

- 8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.

- Applied experience building products, platform features, or multi-tenant architectures for Managed Service Providers (MSPs), channel partners, or multi-customer service providers.

- Background working directly at or partnering closely with managed service providers, telecommunications carriers, or IT systems integrators.

Preferred Qualifications:

- Experience developing AI-powered product capabilities, agentic workflows, conversational assistants, or LLM-based operational tooling.

- Deep technical fluency in APIs, multi-tenant SaaS isolation, identity federation (SSO, SAML, OIDC), granular RBAC, and cloud security architectures.

- Comprehensive understanding of the MSP operating model, co-management, and ecosystem tool integrations (PSA/RMM tools).

- Experience defining commercial workflows, including usage-based billing, multi-tier partner licensing, and subscription entitlement management.

- Experience sustaining strategic relationships with customer/partner executives and driving decisions across matrixed engineering teams.

Benefits:

- Medical, dental, and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- Paid time away (vacation, holidays, sick time)

- Optional 10 paid days per full calendar year to volunteer

Salary Range: $194,600.00 - $285,700.00

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## Skills

### Required
- product management
- B2B enterprise SaaS
- cloud-managed platforms
- enterprise infrastructure
- multi-tenant architectures
- MSP operating model

### Nice to have
- AI-powered product capabilities
- agentic workflows
- conversational assistants
- LLM-based operational tooling
- APIs
- multi-tenant SaaS isolation
- identity federation
- granular RBAC
- cloud security architectures
- usage-based billing
- multi-tier partner licensing
- subscription entitlement management

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Engineering-Product-Manager_2029628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)