# IT Support Specialist

**Company**: TaskUs
**Location**: Cairo
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/IT-Support-Specialist-2_R_2610_12835?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_71143b3b-c13

## Description

TaskUs is seeking an IT Support Specialist to provide level 1 support, basic systems administration for Microsoft Active Directory, DNS/DHCP systems, server and desktop operating systems, file and print management systems, messaging/collaboration systems, and system and data backup/recovery.

**Key Responsibilities**

- Provide level 1 technical support to the Contact Center.

- Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.

- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.

- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.

- Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.

- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.

- Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.

- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends.

- Coordinate vendor support of assigned hardware/software/systems/services.

**Requirements**

- Based in Egypt office

- Degree or diploma in Information Technology, Computer Science or equivalent

- Relevant work experience preferred, not essential

- Active Directory 2012 R2 (good to have)

- Group Policy management (good to have)

- Google Apps BPO experience as must

## Skills

### Required
- Google Apps
- Active Directory 2012 R2
- Group Policy management

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/IT-Support-Specialist-2_R_2610_12835?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)