# Senior Director, Product Management (Post-Purchase Experiences and Platforms) **Company**: Affirm **Location**: Remote US **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $340,000 - $375,000 per year (CA, CT, NJ, NY, WA), $305,000 - $340,000 per year (all other U.S. states) **Category**: Product Management **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/affirm/jobs/7999793003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_70fd68d3-e7f ## Description At Affirm, we exist for the moments that matter,giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We’re looking for a Senior Director of Product Management to lead the teams responsible for the end-to-end repayments journey,from how customers manage and make payments to how Affirm supports customers through delinquency, collections, credit reporting, bankruptcy, and financial hardship. **Responsibilities** - Lead and scale a high-performing product organization. Manage and develop a team of approximately 15 product managers, including people managers. - Own the end-to-end repayments strategy. Define the multi-year vision for how customers manage and repay their Affirm loans, including the app and web experiences, consumer payment platforms, payment success, and support for customers experiencing financial difficulty. - Transform collections and recoveries. Set the product strategy for Affirm’s collections and recoveries experiences and platforms. - Set the vision for critical platforms. Lead the strategy for communications, open banking, credit reporting, bankruptcy, and hardship platforms,ensuring these capabilities are scalable, compliant, and able to support Affirm’s continued growth. - Deliver meaningful business and customer impact. Establish clear goals and success metrics across customer experience, payment performance, delinquency, recoveries, transaction costs, complaints, and operational efficiency. - Balance customer needs, risk, and economics. Make thoughtful product decisions that strengthen customer trust while improving credit outcomes and long-term loan economics. - Drive cross-functional alignment at scale. Partner closely with Engineering, Analytics, Credit, Risk, Operations, Finance, Legal, and Compliance to establish shared priorities and translate strategy into coordinated execution. - Enable global scale. Build platform capabilities that can support new products, international markets, regulatory requirements, and increasingly complex servicing needs. - Influence senior leadership. Clearly communicate strategy, investment priorities, performance, and tradeoffs to executive stakeholders. Help shape company-level decisions across the broader consumer and financial platform ecosystem. **Requirements** - 15+ years of product management experience, including leading large, high-performing teams of PMs and people managers across multiple domains - Deep experience in consumer fintech, lending, payments, servicing, collections, or another regulated financial environment - Proven ability to define and execute multi-year strategies spanning customer experiences, complex platforms, and operational capabilities - Strong customer, technical, and analytical judgment, with the ability to balance customer outcomes, risk, compliance, and business economics - Track record of driving alignment and execution across Engineering, Analytics, Risk, Operations, Legal, Compliance, Finance, and executive leadership - Exceptional leadership and communication skills, with the ability to create clarity, influence senior stakeholders, and develop strong product leaders - Proficiency with AI-assisted tools to accelerate analysis, decision-making, and team effectiveness - Bachelor’s degree or equivalent practical experience **Benefits** - Health coverage at no cost: We cover 100% of premiums for employees and their dependents. - Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. - Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. - Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. ## Skills ### Required - product management - fintech - lending - payments - servicing - collections - financial regulation - leadership - communication --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/affirm/jobs/7999793003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)