# Sr. Payer Customer Success Manager

**Company**: PointClickCare
**Location**: Remote, USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $118,000 - $132,000 a year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/121dc43a-3cce-4786-8daa-75dcc3126b9d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_70fb1882-76d

## Description

PointClickCare is seeking a Senior Customer Success Manager to serve as a strategic advisor to leading healthcare organizations. This role manages complex enterprise relationships across payers, operating as a trusted executive partner to senior healthcare leaders. The goal is to help customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.

Responsibilities:

- Serve as primary strategic advisor for a portfolio of enterprise payer customers

- Build and maintain relationships with executive stakeholders, including C-suite leaders and VPs

- Develop and execute strategic account plans driving customer outcomes, adoption, retention, growth, and long-term partnership success

- Align PointClickCare capabilities with customer business objectives, regulatory priorities, and value-based care programs

- Lead executive business reviews focused on business outcomes, ROI realization, and strategic priorities

- Identify opportunities for operational improvement through analysis of customer performance and market best practices

- Partner with Sales, Product, Marketing, and Executive Leadership to drive customer success and resolve complex business challenges

Requirements:

- 5+ years of healthcare industry experience, including customer-facing, consulting, or account management roles

- Direct experience working with or within payers, Managed Care Organizations, or payer-provider risk arrangements

- Demonstrated ability to build credibility and influence executive stakeholders

- Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems

- Exceptional communication, presentation, and relationship-building skills

Preferred Qualifications:

- Deep understanding of population health management, quality improvement programs, and value-based reimbursement frameworks

- Experience working with Skilled Nursing Facilities (SNFs), post-acute providers, and care transitions

- Familiarity with PointClickCare, PAC technology, EHR platforms, and interoperability solutions

Travel: Approximately 30% travel, including customer-facing engagements and industry events

Salary: $118,000 - $132,000 a year

## Skills

### Required
- healthcare operations
- care delivery
- reimbursement models
- healthcare technology ecosystems
- customer success
- account management
- payer experience

### Nice to have
- population health management
- quality improvement programs
- value-based reimbursement frameworks
- Skilled Nursing Facilities (SNFs)
- post-acute providers
- care transitions

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/121dc43a-3cce-4786-8daa-75dcc3126b9d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)